Donor Relations Manager

Reports To
:
Director of Impact and Partnerships

Travel
:
Up to 10% of time

Status
:
Full-time, exempt employee;
In-Person

The Donor Relations Manager  playsa central rolein building and sustaining meaningful relationships with donors and prospective supporters. Reporting to the Director of Impact and Partnerships, this position blends donor stewardship, CRM management, and data-informed analysis todrivepersonalized engagementopportunities to past, current,and future supporters.

This role is ideal for someone who is curious about people and how they engage indifferent ways. You enjoy learning what motivates donors, noticing patterns in engagement, and using both data and human insight to improve donor experiences. You are detail-oriented, proactive, and take pride in being on top ofinformationso nothing falls through the cracks.

This is an execution-oriented role with responsibility for managing donor data, coordinating stewardship touchpoints, and supporting fundraising efforts through strong systems and meaningful relationship-building.

• Draft and sendtimely,accuratethank-you letters and donor acknowledgments
• Support donor follow-up communications, reports, and stewardship materials
• Ensure donors receive appropriate communicationsbased on their giving history, interests, and engagement
• Track donor touchpoints and stewardship activities to support thoughtful relationship-building

• Working closely with our Marketing Manager, create and managedonor and prospect engagement journeys, including tracking next steps and follow-ups
• Support relationship management byidentifyingopportunities for deeper engagement
• Maintain awareness of donor history and context to support personalized outreach
• Serve as a reliable partner in ensuring donors feel seen, valued, and informed

• Accurately enter and process donations, pledges, and donor information in Salesforce
• Maintain clean, up-to-date donor records and ensure data integrity
• Create and manage donor segments to support targeted outreach and appeals
• Run regular reports to track engagement, giving trends, and follow-up needs
• Analyze donor data toidentifypatterns, trends, and opportunities for improved engagement
• Support the planning and execution of annual appeals, including segmentation and follow-up
• Recommend improvements to donor journeys, communications, and internal processes
• Ask thoughtful questions of the data and help translate insights into action

• 1–3 years of experience in fundraising, donor engagement, development operations, CRM administration, or a related role
• Experience working with a CRM (Salesforce or similar);
  Salesforce training provided
• Exceptional attention to detail and organizational skills
• Comfort working with data, reports, and spreadsheets9
• Highly organized with excellent attention to detail and project management skills
• Proven ability to manage multiple projects, meet deadlines, andmaintainquality under pressure
• Curiosity, initiative, and a desire to understand the “why” behind donor behavior

• Salesforce Nonprofit Success Pack (NPSP) experience
• Experience supporting annual appeals or donor stewardship programs
• Familiarity with nonprofit fundraising operations or donor lifecycle management

• Full-time, in-person role at Arch Grants headquarters (St. Louis, MO)
• Occasional evening/weekend availability for events
• Ability to lift/move up to 25lbs(e.g., room setup, event supplies)
• Access to gatedparking at Arch Grants headquarters

Arch Grants is anequal-opportunity employer committed to building an inclusive and diverse workplace. We base all employment decisions on merit, competence, and organizational needs, and do not discriminateonany status protected by law.

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