Donor Relations Manager

The Donor Relations Manager  plays a central role in building and sustaining meaningful relationships with donors and prospective supporters. Reporting to the Director of Impact and Partnerships, this position blends donor stewardship, CRM management, and data‑informed analysis to drive personalized engagement opportunities to past, current, and future supporters.

This role is ideal for someone who is curious about people and how they engage in different ways. You enjoy learning what motivates donors, noticing patterns in engagement, and using both data and human insight to improve donor experiences. You are detail‑oriented, proactive, and take pride in being on top of information so nothing falls through the cracks. This is an execution‑oriented role with responsibility for managing donor data, coordinating stewardship touchpoints, and supporting fundraising efforts through strong systems and meaningful relationship‑building.

• Draft and send timely, accurate thank‑you letters and donor acknowledgments
• Support donor follow‑up communications, reports, and stewardship materials
• Ensure donors receive appropriate communications based on their giving history, interests, and engagement
• Track donor touchpoints and stewardship activities to support thoughtful relationship‑building

• Working closely with the Marketing Manager, create and manage donor and prospect engagement journeys, including tracking next steps and follow‑ups
• Support relationship management by identifying opportunities for deeper engagement
• Maintain awareness of donor history and context to support personalized outreach
• Serve as a reliable partner in ensuring donors feel seen, valued, and informed

• Accurately enter and process donations, pledges, and donor information in Salesforce
• Maintain clean, up‑to‑date donor records and ensure data integrity
• Create and manage donor segments to support targeted outreach and appeals
• Run regular reports to track engagement, giving trends, and follow‑up needs

• Analyze donor data to identify patterns, trends, and opportunities for improved engagement
• Support the planning and execution of annual appeals, including segmentation and follow‑up
• Recommend improvements to donor journeys, communications, and internal processes
  
  Ask thoughtful questions of the data and help translate insights into action

• 1–3 years of experience in fundraising, donor engagement, development operations, CRM administration, or a related role
• Experience working with a CRM (Salesforce or similar);
  Salesforce training provided
• Exceptional attention to detail and organizational skills
• Comfort working with data, reports, and spreadsheets
• Strong written communication skills
• Highly organized with excellent attention to detail and project management skills
• Proven ability to manage multiple projects, meet deadlines, and maintain quality under pressure
• Curiosity, initiative, and a desire to understand the “why” behind donor behavior

• Salesforce Nonprofit Success Pack (NPSP) experience
• Experience supporting annual appeals or donor stewardship programs
• Familiarity with nonprofit fundraising operations or donor lifecycle management

• Full‑time, in‑person role at Arch Grants headquarters (St. Louis, MO)
• Occasional evening/weekend availability for events
• Ability to lift/move up to 25 lb (e.g., room setup, event supplies)
• Benefits:
  Health, dental, vision; retirement plan; generous PTO & holidays; professional development
• Access to gated parking at Arch Grants headquarters

Interested applicants should send a resume and cover letter in PDF format to hiring.

Arch Grants is an equal‑opportunity employer committed to building an inclusive and diverse workplace. We base all employment decisions on merit, competence, and organizational needs, and do not discriminate on any status protected by law.