Director, Custodial Equipment Strategy

Job Overview

The Director of Custodial Equipment Strategy serves as the organization’s authoritative expert on custodial and operational equipment, responsible for assessing the external equipment market, identifying best-in-class solutions, and providing clear, data-driven recommendations to senior leadership, including the CEO. This role is accountable for industry and market intelligence, client RFP equipment recommendations, and on-site advisory support to evaluate existing equipment and its effective utilization.

The SME translates technical and market complexity into actionable insights that inform enterprise-wide decisions.

Director, Custodial Equipment Strategy

• Continuously assess the custodial and operational equipment market, including manufacturers, technologies, pricing trends, and innovation.
• Conduct structured market surveys, benchmarking, and competitive analyses to identify best-in-class solutions.
• Maintain expertise in equipment lifecycle management, reliability, ergonomics, sustainability, and total cost of ownership.

• Evaluate equipment options against operational requirements, client needs, performance standards, and long-term business strategy.
• Develop clear, defensible recommendations balancing cost, performance, scalability, and risk.
• Inform enterprise standards, sourcing strategies, and capital investment decisions in partnership with Procurement, Operations, Finance, and Strategy teams.

• Provide equipment‑related recommendations and technical input for client RFPs and renewal activities.
• Support differentiation by aligning equipment strategy with client needs, outcomes, and operational credibility.
• Act as a technical advisor during pursuits when equipment considerations materially impact the proposal.
• Visit existing client sites to assess current equipment, utilization practices, maintenance, and deployment effectiveness.
• Provide feedback and guidance to operations teams and clients regarding equipment selection, configuration, and utilization.
• Identify opportunities to improve productivity, outcomes, safety, and client satisfaction through optimized equipment use.

• Synthesize market intelligence, field observations, and technical analysis into clear, concise, and compelling executive-level communications.
• Prepare and deliver briefings and presentations to senior leadership, including direct reporting to the CEO.
• Clearly articulate trade-offs, risks, and recommendations and respond to executive inquiries with confidence and credibility.

• Engage with manufacturers, distributors, and industry experts to validate insights and remain current on market developments.
• Support pilots, trials, and evaluations with structured feedback and documented findings.
• Represent the organization as a knowledgeable and credible voice on custodial equipment strategy.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Bachelor’s degree in Engineering, Operations, Supply Chain, Business, or a related field (or equivalent experience).
• 7+ years of experience in custodial equipment, equipment management, operations, strategic sourcing, or a related discipline.
• Demonstrated experience conducting market research, industry assessments, or technology evaluations.
• Experience presenting complex information to senior or executive-level stakeholders.

• Demonstrated analytical, critical thinking and thought leadership skills.
• Results-oriented, metrics-driven leader with expertise in purchasing, supplier collaboration, development, and compliance.
• Outstanding collaboration and communication skills.
• Knowledge of sourcing and procurement techniques.
• Experience working directly with C-suite executives.
• Strong business acumen paired with hands‑on equipment expertise.

May be required to have a valid driver’s license.

Position requires up to 25% domestic travel.