Account Director

Job Title

Account Director

Job Description Summary

The Account Director is a key role at C&W with responsibility to drive profitability, overall client satisfaction and

exceptional service delivery for all assigned account/s within the Region.

The Account Director is responsible for $2MM - $5MM revenue while leading one or more client accounts

within Global Occupier Services (GOS) across one or more of the service lines below:

1. Integrated Facility Management (including Engineering, EH&S, Sustainability, Supply Chain Mgt. etc.)

2. Project & Development Services

3. Transaction Management

4. Portfolio Administration

5. Workplace and Portfolio Strategy

This position provides leadership and management across all aspects of the accounts including, but not limited

to:

1. Service Delivery Standards Excellence

2. Client Experience & Relationship Management

3. Talent Management and Team Development

4. Financial Performance (including P&L, contract expansion / renewals etc.)

5. Expanding Share of Wallet

6. Account Risk Management

Job Description

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Manage the financial and contract performance outcome of one or more account teams.

Maintain a thorough understanding of the client's business goals and strategies to align real estate

services to contribute to these objectives

Establish and implement the overall vision, strategy and performance metrics to the applicable service

lines

Develop and maintain strong client relationships

Implement and manage account governance process

Provide disciplined contract management to meet superior delivery of all contract deliverables

Contribute to GOS Management team to develop service delivery strategies, structure service delivery

model, alternative pricing, identify team members and lead multi-disciplinary team preparing responses

to RFPs and presentations

Have a thorough understanding of the C&W platform and identify existing and new opportunities for

enhancing service solutions and capabilities

Date created or last reviewed:
September 2017 Page 2 of 3

Oversee risk mitigation and dispute resolution for client and C&W

Lead and actively manage account talent in partnership with HR, including promotion of diversity &

inclusion, talent reviews, performance reviews, succession planning etc.

Attract and maintain top talent and provide on-going mentoring to team for superior performance

Drive collaboration and performance of all partners including Finance, HR, Sourcing, Legal, GCI etc.

Responsible for revenue generation, account P&L management, profitability and overall financial

performance

Contribute to the overall service and financial performance of C&W through effective cross-selling and

relationship / contract expansion

Ensure quantitative and qualitative analytics and evidenced-based decision making

KEY COMPETENCIES

1. Leadership

2. Customer Relationship Management

3. Technical Skills

4. Organization Design & Management Skills

5. Communication (oral and written)

6. Financial Management

7. Matrix Organization / Business Partner Skills

8. Presentation Skills

9. Business Acumen

IMPORTANT EDUCATION

Bachelor's degree required

Master's degree or MBA preferred

IMPORTANT EXPERIENCE

Minimum of 10 years at Senior Management level or other similar capacity

Experience in directly leading and managing multi-discipline teams

Client, P&L and contract management experience

Experience in the management of an integrated services account, including Integrated Facility

Management, Project & Development Services, Transaction Management, Portfolio Administration and

Strategic Consulting

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Ability to develop positive working relationships with agencies, local government officials, and business

community members

Possess technical domain knowledge (one or more in IFM, PDS, TM, LA, SCON)

Skilled in financial analysis and knowledge of financial concepts

Ability to comprehend, analyze and interpret complex business documents

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $  - $

Cushman & Wakefield is an Equal…