Liability Claims Manager

Our client is a long-standing, respected leader in the insurance industry, known for stability, integrity, and a deep commitment to employee growth. They offer competitive compensation, comprehensive benefits, professional development support, and flexible work options that promote balance. Their culture emphasizes teamwork, continuous learning, and meaningful career advancement. This is an opportunity to join an organization that invests in your long-term success and empowers you to make an impact.

About the Role:

The Liability Claims Manager will oversee a portfolio of complex liability claims from initial assignment through resolution. This role requires strong technical expertise, sound judgment, and the ability to collaborate effectively with internal partners and external administrators. You will evaluate coverage, assess exposure, develop resolution strategies, and guide claims through litigation when necessary. The position offers the chance to work across diverse liability lines and contribute to broader business insights and trends.

This role is based out of the company’s St. Louis, MO headquarters and offers remote flexibility with periodic on-site visits.

Responsibilities:

• Manage a caseload of complex liability claims from start to finish
• Evaluate coverage, determine exposure, and develop strategic resolution plans
• Oversee and collaborate with third-party administrators (TPAs) and self-administered accounts
• Direct and monitor litigation, including mediation, settlement negotiations, and trial strategy
• Draft and review coverage letters, including reservation of rights
• Communicate claim exposures, trends, and recommendations to internal stakeholders
• Ensure compliance with internal guidelines, regulatory requirements, and industry best practices
• Maintain accurate documentation and timely reporting throughout the claim lifecycle

Qualifications

Required:

• Bachelor’s degree from an accredited institution
• 5+ years of experience handling complex liability claims (Auto, GL, Employers Liability, Public Entity, Cyber, Excess, Umbrella, Construction, etc.)
• Strong understanding of litigation processes, including mediation and settlement strategy
• Demonstrated ability to analyze coverage issues and draft coverage correspondence
• Excellent written and verbal communication skills
• Authorized to work in the U.S. without current or future sponsorship
• Remote eligibility for candidates outside the St. Louis metro area; hybrid schedule required for local candidates

Preferred:

• Experience managing claims across multiple jurisdictions
• Background with an insurance carrier or TPA
• Strong organizational and analytical skills with the ability to manage a high-volume workload
• Proficiency in Microsoft Excel, Word, and Outlook
• Professional designations such as AIC, SCLA, or CLCS