Member Engagement Manager
Job in
St. Louis, Saint Louis, St. Louis city, Missouri, 63105, USA
Listed on 2026-01-27
Listing for:
Missouri Athletic Club
Full Time
position Listed on 2026-01-27
Job specializations:
-
Management
Event Manager / Planner, Client Relationship Manager
Job Description & How to Apply Below
Member Engagement Manager
Missouri Athletic Club Downtown
Job OverviewJoin an amazing team of individuals at the Missouri Athletic Club in Downtown Saint Louis, one of the top private clubs in the United States. The MAC has been thriving since 1903 and remains committed to the vision of the original founders: "to be the premier athletic, social and dining club for business, professional and civic leaders and their families in the Saint Louis area."
We are seeking a Member Engagement Manager to join our Downtown Membership Team. The Member Engagement Manager must be highly relationship-driven, organized, and proactive, with a strong ability to enhance the member experience from first inquiry through long-term retention.
Responsibilities- Lead the new member experience, including orientation materials, gifts, communications, and engagement events, while adhering to the membership budget
- Maintain member retention and satisfaction programs, utilizing surveys and industry best practices
- Identify and reengage at‑risk members; conduct exit interviews and monitor attrition trends
- Serve as a liaison between members and club leadership, committees, and departments
- Oversee membership engagement events and receptions
- Provide regular reports to Club leadership and committees
- Support club initiatives, attend events as needed, and foster positive Club relationships
- Assist in the prospective member journey, including inquiries, tours, CRM tracking, and the nomination process
- 3–5 years of experience in membership, sales, hospitality, or relationship‑based roles, preferably in a private club or luxury service environment
- Bachelor's degree in marketing, communications, business, or related field is a plus
- Self‑starter with excellent communication and interpersonal skills; personable, professional, and highly organized
- Strong commitment to high‑touch member service, engagement, and long‑term relationship‑building
- Working knowledge of CRM/database systems for prospect and member tracking, reporting, and follow‑up is a plus
- Ability to work a flexible schedule, including evenings and weekends, to support club events and member activities
- Experience with Microsoft Suite preferred
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