Director Operations

Director Operations

Director Operations

At our Company, we grow People, Brands, and Businesses! We are seeking a highly dynamic & talented Director of Operations to be responsible for executing overall operational strategy, overseeing the Business Unit P&L and business metrics, and driving accountability of back‑office teams in support of the Business Unit. The Director, Operations leads performance management, strategic planning, budgeting and forecasting initiatives, in addition to problem‑solving and process development.

Focus on defining measurable results for the organization that enables and supports outstanding program execution for our clients.

• Full‑Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time‑Off

• Participate and contribute to all growth components of the assigned division, including M&A diligence, business development opportunities, cross‑team collaboration and product development.
• Research, validate and optimize operations data from due diligence during M&A; create business development materials; identify opportunities across clients; and participate in the development of new products within the division (project management, design, product testing, etc.).
• Harness the operational capabilities of the organization to drive programs and processes while maintaining budgetary discipline, lead contract management, establish asset management capabilities within teams, provide monthly support for forecasting and client invoicing, and act as liaison between division teams and back‑office functions (TA, Finance, IS&T, etc.).
• Build processes and infrastructure to enable scalable, measurable and profitable growth; set expectations and interface closely with stakeholders on performance against execution goals; lead, track and manage a monthly performance scorecard for each team.
• Capture and manage data for teams around forecasting, financial actuals, employee retention, revenue per employee, YOY financials, operational trending and customer satisfaction.
• Make adjustments and optimize service quality to maximize one‑to‑one consumer interactions; work closely with other business leaders (Talent Acquisition, Finance, Legal, etc.) to identify gaps and best practices and improve overall performance.

• Bachelor's Degree or equivalent experience required; MBA or equivalent preferred.
• 8+ years of general/leadership experience in an operations environment, including P&L responsibility (budgeting, forecasting, etc.).
• Previous experience managing 10+ direct reports; ability to manage and develop a team of 10 or more employees, including direct and indirect reports.
• Experience working with major retail chains, and/or in the consumer packaged goods industry.
• Excellent strategic thinking and process development skills.
• Must be able to effectively handle multiple tasks and projects simultaneously in a highly complex environment.
• Exemplary communication skills, both written and verbal.
• Team player with strong people skills.
• Expert‑level influencing, execution and credibility skills—ability to manage internal and external boundaries, set expectations, build alignment at varying management levels, and link processes, systems and business methodologies with cost‑saving activities.

Job Will Remain Open Until Filled.

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company’s services cover a wide array of trade channels—including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers—bridging the gap between manufacturers and retailers and providing consumers access to the best products available in the marketplace today.

The above statements are intended to describe the general nature and level of work performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees in this role.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. The Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.

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