Account Director

Job Title

Account Director

The Account Director is a key role at C&W with responsibility to drive profitability, overall client satisfaction and exceptional service delivery for all assigned account/s within the Region. The Account Director is responsible for $2MM - $5MM revenue while leading one or more client accounts within Global Occupier Services (GOS) across one or more of the service lines below:

• Integrated Facility Management (including Engineering, EH&S, Sustainability, Supply Chain Mgt. etc.)
• Project & Development Services
• Transaction Management
• Portfolio Administration
• Workplace and Portfolio Strategy

This position provides leadership and management across all aspects of the accounts including, but not limited to:

• Service Delivery Standards Excellence
• Client Experience & Relationship Management
• Talent Management and Team Development
• Financial Performance (including P&L, contract expansion/renewals etc.)
• Expanding Share of Wallet
• Account Risk Management

• Manage the financial and contract performance outcome of one or more account teams.
• Maintain a thorough understanding of the client’s business goals and strategies to align real estate services to contribute to these objectives.
• Establish and implement the overall vision, strategy and performance metrics to the applicable service lines.
• Develop and maintain strong client relationships.
• Implement and manage account governance process.
• Provide disciplined contract management to meet superior delivery of all contract deliverables.
• Contribute to GOS Management team to develop service delivery strategies, structure service delivery model, alternative pricing, identify team members and lead multi‑disciplinary team preparing responses to RFPs and presentations.
• Have a thorough understanding of the C&W platform and identify existing and new opportunities for enhancing service solutions and capabilities.
• Oversee risk mitigation and dispute resolution for client and C&W.
• Lead and actively manage account talent in partnership with HR, including promotion of diversity & inclusion, talent reviews, performance reviews, succession planning etc.
• Attract and maintain top talent and provide ongoing mentoring to team for superior performance.
• Drive collaboration and performance of all partners including Finance, HR, Sourcing, Legal, GCI etc.
• Responsible for revenue generation, account P&L management, profitability and overall financial performance.
• Contribute to the overall service and financial performance of C&W through effective cross‑selling and relationship/contract expansion.
• Ensure quantitative and qualitative analytics and evidence‑based decision making.

• Leadership
• Customer Relationship Management
• Technical Skills
• Organization Design & Management Skills
• Communication (oral and written)
• Financial Management
• Matrix Organization / Business Partner Skills
• Presentation Skills
• Business Acumen

• Bachelor’s degree required
• Master’s degree or MBA preferred

• Minimum of 10 years at Senior Management level or other similar capacity
• Experience in directly leading and managing multi‑discipline teams
• Client, P&L and contract management experience
• Experience in the management of an integrated services account, including Integrated Facility Management, Project & Development Services, Transaction Management, Portfolio Administration and Strategic Consulting

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will…