Field Services Engineer

Overview

The Field Service Engineer I executes repairs, performs Calibrations and Preventative Maintenance of stability chambers, and develops customer relations to increase future sales under the supervision of the Director of Service Operations.

Director of Service Operations

• Travels the contiguous United States up to 5 days a week. Some weekends as needed, independently and/or with a team member.
• General understanding of functionality of all chambers.
• Troubleshoots existing products for electrical and/or mechanical failures yielding a solution to the client.
• Execute Calibrations and Preventive Maintenance in the field per Darwin’s SOPs.
• Completes Service reports and related documentation using the companies resources (salesforce, Microsoft 365)
• Maintains cleanliness of worksite while servicing stability chambers.
• Assists in Quality Control if needed under the direction of the QC and Service Managers.
• Communicates daily with the Director of Service Operations, and team as needed.
• Completes expense reports on time.
• Perform reach-in installations and provide customers with formal training.

• Development of the skillset within the Service Department.
• Develop an employee-oriented company culture that emphasizes quality, continuous improvement, detailed communication, and high performance.

Job Requirements

• Broad knowledge and experience in: electrical assemblies, mechanical components and electronics.
• Demonstrated ability to:
  Communicate effectively with other employees, and managers. Use of hand tools.
• Compressor, condenser, HVAC, and refrigerant experience a plus.

• Associate degree, Vocational or Career Diploma, Certificate of Completion to relevant courses or equivalent relevant experience of 1-2 years
• Specialized training in:
  Refrigeration and/or Electronic Technology
• Other requirements:
  Personal Credit Card, Drivers License Class E (can be obtained on the job), Personal vehicle insurance, Clean Driving record. EPA 608 universal certification. (can be obtained on the job)

While performing the responsibilities of the job, the employee is required to communicate and hear. The employee is required to sit and use their hands and fingers, to handle or feel. The employee is often required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee is often required to lift 75 pounds (or more) without cooperation from others.

Vision abilities required by this job include close vision.

While performing the duties of this job, the employee is often exposed to moving mechanical parts, outside temperatures, and vehicles. The noise level in the work environment is usually moderate.