Payee Services Representative II

Location: St. Louis

Payee Services Representative II page is loaded## Payee Services Representative II locations:
US FL St. Petersburg:
US MO St. Louis (Corp) time type:
Full time posted on:
Posted Yesterday job requisition :
JR110493

At Zelis, we Get Stuff Done. So, let’s get to it!

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.
** A Little About You
** You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.
** Position Overview
** Handles more complex customer issues and provides guidance to other representatives. Works independently within established guidelines and contributes to process improvements.
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* What You’ll Do:

*** Handle moderately complex customer issues that require deeper product knowledge, multi-step troubleshooting, or coordination with other departments.
* Serve as a resource for other representatives, providing guidance, informal coaching, and support in resolving customer inquiries.
* Analyze customer interactions to identify patterns or recurring issues, and proactively suggest improvements to scripts, workflows, or FAQs.
* Ensure accurate and complete documentation of customer cases, including resolution steps, follow-up actions, and feedback for quality assurance.
* Collaborate with internal teams such as billing, technical support, or fulfillment to resolve cross-functional issues impacting customer experience.
* Contribute to process improvement initiatives, including pilot testing new tools or procedures and providing feedback to supervisors.
** What You’ll Bring to Zelis:
*** Minimum of 1+ year of experience.
* Payments-related experience helpful.
* Experience using AI tools is strongly preferred, including an understanding of how to design and develop effective prompts and/or AI agents.
* Healthcare helpful.
* Basic Excel, SQL, Power

BI experience helpful.
* Demonstrates advanced organizational and documentation skills across multiple concurrent projects.
* Communicates effectively with cross-functional teams and stakeholders.
* Proficient in Microsoft Office Suite and adept at learning and applying new tools and technologies.
* Detail-oriented with strong analytical and problem-solving abilities.
* Works independently with minimal supervision and contributes actively to team success.
*** Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.
***** Location and Workplace Flexibility
** We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.
** Equal Employment Opportunity
** Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences…