Call Center - Interpreter

BJC is hiring for a Call Center Interpreter. This is a part time role - 24 hours a week.

BJC Health Care is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations.

Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.

BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development.

BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.

Role Purpose

Interprets for non/limited English-speaking patients and English speaking health care providers in BJH, Children's Hospital and Washington University Medical Center health care environments. Promotes effective care of non-English speaking patients through cultural and linguistic bridging. Performs all or most of the following job duties: answering the telephones; scheduling interpreters for patient appointments; interpreter deployment; triaging of Limited English Proficient patients calling into our call center.

• Assists with operations of unit services and integration with other departments.
• Provides direct interpretation and establishes a communication link between limited English proficient (LEP) patients, families and English speaking healthcare providers.
• Answers and directs all inquiries from patients, visitors, physicians and staff to appropriate locations using an online database and printed directories.
• Provides clerical duties, organizes and maintains records.
• Ensures customers receive exceptional service through consistent performance, answering, directing and paging according to the customers request.

Education

• High School Diploma or GED

Experience