Client Integration Specialist

Gadell Net Consulting Services is a rapidly growing IT company based in the Midwest, providing technology solutions to hundreds of businesses across various markets. We are also a family-friendly company and an Equal Opportunity Employer passionate about building a creative, growth-oriented, and progressive work environment. We are dedicated to empowering our diverse team of employees to drive exceptional business results for our clients.

As a Certified B Corporation, we are also committed to considering the impact of our decisions on our employees, customers, suppliers, community, and environment. Join us in powering the missions of our team and our clients while making a difference in our communities. We encourage candidates to review our website to learn more about our values and company culture.

As a Client Integration Specialist, you will be responsible for managing, coordinating, and overseeing new client onboarding engagements. In this capacity, you will execute all onboarding tasks and facilitate comprehensive information gathering, ensuring an effective integration process. Your role involves providing guidance to both clients and internal Gadell Net stakeholders to promote thorough, timely, and efficient onboarding outcomes. This position requires travel to client sites and in-office presence as necessary to fulfill job responsibilities.

• Manage technical tasks for new client onboarding, including reviews, documentation, and asset validation.
• Deploy and configure Gadell Net’s monitoring and management tools on client assets.
• Communicate with client stakeholders remotely and onsite to support a smooth transition.
• Work with internal teams (Service Desk, Engineering, Sales, Account Management) for seamless onboarding.
• Conduct technical discovery to identify risks, vulnerabilities, and non-compliance.
• Document findings and share remediation options with Account Managers after onboarding.
• Reconcile sales proposals with real environments and inventories, noting discrepancies and suggesting modifications.
• Support sales by assisting with technical discovery, assessments, and consultations.
• Coordinate with outgoing IT vendors for accurate transfer of documentation and credentials.
• Keep documentation up to date in PSA, RMM, and other platforms.
• Participate in onboarding process reviews and provide frontline feedback based on hands‑on experience.

• Strong working knowledge of MSP tools and platforms, including:
  • RMM and monitoring tools
  • Endpoint security and AV/EDR platforms
  • Backup and disaster recovery solutions
  • Microsoft 365 (Entra /Azure AD, Exchange Online, SharePoint, Intune)
• Experience onboarding and managing:
  • Windows and macOS endpoints
  • Servers (on‑prem and cloud)
  • Network infrastructure (firewalls, switches, wireless access points)

• Make an Impact
• 100% Responsibility 0% Excuses
• Grow or Die

• Health, vision, and dental insurance.
• Paid time off, including parental leave and volunteer time.
• Flexible work environment.
• Access to mental health services.
• Employee matching donation program.
• 401k and employer matching.

Eligibility to work in the US:
Gadell Net does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.

If this role sounds like the right fit for you, we’d love to hear from you. Even if you don’t meet every qualification, we encourage you to apply - you might be exactly what we need!