Director of Revenue Operations

Rev Ops Leader – Build the Revenue Operating System

We are hiring a Revenue Operations leader to design and implement the revenue operating system (process, tooling, metrics, and cadence) and drive accountability across the go-to-market team so pipeline becomes predictable and leadership is no longer forced to “run sales manually.”

Important: This is not a traditional head of sales role. This is a systems + execution leadership position focused on making the existing team more effective through process rigor, CRM optimization, and operating rhythm.

• Design and implement a clear, scalable sales process including:
• Defined stages and exit criteria
• Required CRM fields
• Lead and opportunity definitions
• Follow-up SLAs
• Create executive-grade reporting and dashboards for:
• Activity and conversion
• Forecast accuracy
• Establish and run a consistent weekly operating cadence:
• Forecast reviews
• Deal reviews
• Identify pipeline leakage points and implement fixes through process, tooling, and training.

• Own the CRM strategy and evolution.
• Current state:
  The existing CRM is stronger for post-deal/account management than modern sales motions.
• Evaluate and recommend improvements, including:
• Migration path to a modern sales/marketing CRM (e.g., Hub Spot or Salesforce) if warranted.
• Ensure the system enforces:
• Follow-up discipline
• Qualification rigor
• Strong proposal and pricing workflow

• Partner closely with the existing sales team to implement the operating system.
• Drive adoption and accountability through:
• Scorecards
• Inspection rigor
• Improve qualification quality and pipeline progression.
• Standardize and accelerate proposal and pricing workflows through templates, approval flows, and clear standards.
• Tighten the operating system around the current inbound and partner-driven pipeline.
• Evaluate and optimize partner motion effectiveness.
• Help enable a stronger outbound motion over time using the current stack:
• Interest in tools like Clay is a plus
• Design airtight lead management workflows and handoffs.

Note: SDR/BDR management is not in scope today; marketing supports top-of-funnel. However, this role must ensure the downstream workflow is tightly engineered.

• CRM data quality improves significantly:
• Every opportunity has an owner
• Stage integrity is enforced
• Next steps are documented
• Follow-up SLAs are defined, implemented, and measurable.
• Weekly GTM meetings become crisp and metric-driven, reducing founder involvement.
• Qualification and proposal/pricing processes become standardized and faster.
• Leadership gains clear visibility into pipeline health and gap-to-goal.

• 7–12+ years in Revenue Operations, Sales Operations, or GTM Operations in B2B environments.
• Proven ownership of CRM strategy, process design, and reporting infrastructure.
• Demonstrated ability to implement systems that drive behavior change and adoption across sales teams.
• Comfortable leading operating cadence and enforcing accountability through metrics.
• Strong cross-functional communicator with Sales, Marketing, Partnerships, and executive leadership.
• Experienced change manager who can implement structure without breaking momentum.

• Experience in payments, fintech, or merchant services environments.
• Hands-on Hub Spot or Salesforce experience, including CRM evaluations or migrations.
• Familiarity with modern GTM tooling (Apollo, Clay, enrichment/sequencing automation).
• Experience improving proposal, pricing, and sales enablement workflows.

Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.