Infrastructure Architect

Zachary Piper Solutions is seeking a Siemens PLM Support Engineer to support users of Siemens Teamcenter, NX, Opcenter, Capital, and other Xcelerator tools. This role provides Tier 1/Tier 2 support, manages the help desk queue, and handles troubleshooting, root cause analysis, and issue escalation across enterprise PLM environments. The position is remote with travel to St. Louis, MO
.

* This position requires an active Secret Clearance*

• Serve as the primary contact for Siemens PLM users, delivering Tier 1/Tier 2 support.
• Perform triage, troubleshooting, log analysis, and issue categorization for help desk tickets.
• Manage support channels, ensuring timely responses and full lifecycle ticket ownership.
• Collaborate with users, SMEs, and infrastructure teams to resolve complex issues.
• Deploy, configure, and maintain Teamcenter using TEM and Deployment Center.
• Support Teamcenter across test, staging, and production environments.
• Work within Linux/Windows Server environments, virtual networks, cloud platforms, and identity/security systems.
• Use scripting/automation tools to improve deployments and sustainment.

• Bachelor’s degree in Engineering, Computer Science, IT, or equivalent experience
• 5–8 years of PLM/enterprise IT experience
• 3+ years with Siemens Teamcenter/Xcelerator or 5+ years with comparable PLM tools (ENOVIA, Windchill, Aras, Agile)
• Strong experience with Teamcenter deployment methodologies (TEM, Deployment Center)
• Background with Linux, Windows Server, networking, web/proxy servers, cloud platforms, automation tools, identity systems, and enterprise databases
• Ability to support and maintain complex PLM environments
• Strong communication and cross‑team collaboration skills
• Active Secret Clearance

• Familiarity with DoD SRG, RMF, and ATO processes
• Experience with IaC tools such as Terraform or Cloud Formation

Salary: $160,000–$170,000

This position opens to applicants on 3/2, and applications will be accepted for a minimum of 30 days from the posting date.

Siemens PLM, Teamcenter, NX, Opcenter, Capital, Xcelerator, PLM Support Engineer, Teamcenter Administration, Teamcenter Deployment, TEM, Deployment Center, PLM Support, Tier 1 Support, Tier 2 Support, Help Desk Support, Technical Support, Root Cause Analysis, Troubleshooting, PLM Engineering Tools, Enterprise PLM, PLM Integrations, Linux, Windows Server, Virtualized Environments, Cloud Platforms, Scripting, Automation, Identity Management, Active Directory, SAML, SSL, SSO, Java EE, .NET, Oracle Database, Postgre

SQL, SQL Server, PLM Infrastructure, PLM Environments, Enterprise IT, Secure Environments, Classified Systems, DoD SRG, RMF, ATO, Terraform, Cloud Formation, Remote Role, St. Louis Travel, Federal Sector, Mission‑Critical Systems