Lead Collaboration Services Engineer

About RGA

RGA is a purpose-driven organization working to solve today’s challenges through innovation and collaboration. A Fortune 200 Company and listed among its World's Most Admired Companies, we’re the only global reinsurance company to focus primarily on life‑ and health‑related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all.

Supports the global design, implementation, and maintenance of conferencing and mobility infrastructure. Provides guidance and expertise to management and users on strategy and best practices. Acts as a resource for colleagues with less experience and may supervise a small team of individual contributors. Solves complex problems and takes a new perspective on existing solutions. Advances highly complex projects as an independent contributor.

• Leads and coordinates maintenance and upgrade of conferencing, telephony and mobility infrastructure
• Coordinates or leads the creation of an architectural framework for servers, hardware, peripherals, and connections
• Implements standards and guidelines; ensures adequate capacity for corporate conferencing needs and identifies emerging trends
• Serves as a liaison with vendors and other third‑party providers
• Coordinates and provides technical support, provisioning, and automation capabilities for conferencing resources utilizing multiple technologies and services
• Maintains operating efficiency and stability; ensures the security and integrity of all systems and data, and responds to outages and other issues
• Leads capacity planning, disaster recovery planning, and disaster recovery testing
• Provides regular status, operational, incident, and change reports
• May supervise or manage four or fewer employees and be responsible for the team’s performance; coaches and mentors team members

• Bachelor’s Degree in Arts/Sciences (BA/BS) or equivalent - Required

• 8+ years managing mobility conferencing solutions

• Advanced experience with Cisco Webex Contact Center deployment and administration
• Advanced oral and written communication skills; ability to translate business needs into viable solutions and liaise with diverse disciplines
• Ability to adapt quickly to new methods, work under tight deadlines and stressful conditions, and balance priorities
• Advanced ability to set goals and manage multiple tasks, clients, and projects simultaneously; investigative, analytical and problem‑solving skills; team collaboration
• Advanced skills in customer relationship management and change management; negotiating and persuasion skills; ability to manage multiple projects and set goals
• Advanced expertise utilizing Airwatch UEM
• Advanced skills utilizing Teams and Zoom conferencing solutions
• Advanced expertise configuring, installing, and maintaining Cisco conferencing solutions
• Advanced knowledge of current mobile device offerings (iOS)
• Advanced experience with Cisco VOIP telephony deployment and administration - Preferred
• Advanced mobile device vulnerability management and modern authentication services - Preferred
• 10+ years mobility and conferencing solutions experience - Preferred

• Gain valuable knowledge from and experience with diverse, caring colleagues around the world
• Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought
• Join the bright and creative minds of RGA, and experience vast, endless career potential

We’re excited to get to know you and connect your unique skills with our global opportunities. To create a modern and seamless experience, we use artificial intelligence (AI) in parts of our preliminary screening process. This technology helps us personalize job recommendations, automate interview scheduling, evaluate candidates based solely on experience—without considering name, gender, or other personal details—and provide real‑time answers through our chatbot.

AI is used only during early screening and never makes hiring decisions. Your RGA recruiter will work closely with you every step of the way to ensure the process feels personal, thoughtful, and focused on you.

$ – $ Annual (base pay varies with experience and market location). In addition, RGA provides an annual bonus plan and eligibility for our long‑term equity incentive plan. RGA maintains a full range of health, retirement, and other employee benefits.

RGA is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, age, gender identity or expression, sex, disability, veteran status, religion, national origin, or any other characteristic protected by applicable equal employment opportunity laws.