Ops Tech II

Job Details

Job #: 3014403

Title:

Ops Tech II
6‑Month Contract
100% Remote

• 1‑3 years of managed DWDM (IP a plus) network support/troubleshooting experience, including working with Ciena, Infinera, and Cisco equipment.
• Ability to work in a fast‑paced customer service environment.
• US Citizen – NSA clearance required.
• Customer is a household name with end customers in mainland China.
• Held accountable by the Pentagon given worst‑case scenarios.
• 24/7 operations.
• DWDM experience required.
• Experience with Ciena or Infinera is highly desired.
• Classic Nokia experience could work.
• Know how to log into these devices and navigate them.
• Understanding security and credentials is essential.
• Must understand what a fiber network is and be able to read data layout records.
• Ability to answer phones is required.

• Techs own incidents from cradle to grave.
• The team is a blended NOC and repair shop.
• Customers email and call when experiencing issues.
• Issues need to be isolated and resolved.
• Perform maintenance.
• Troubleshooting in a NOC is sufficient.
• Find the right card and ensure it is correct.
• Understanding the field is necessary, but extensive experience is not required.

• Proactively seek answers from colleagues. Training videos are available, and candidates will watch a certain amount per day.
• The first 3‑5 weeks involve working the day shift and setting up access.
• Then move to the swing shift for 2‑4 weeks, followed by the midnight shift for 2‑4 weeks.
• Finally, settle into a shift. Support 24‑30 customers; rules are constantly changing, so adaptability is crucial.

• Enjoy exploring and be self‑directed. Be inquisitive, ask the right questions, and have a drive to learn.
• Team uses a repository via SharePoint site with customer information such as networks and devices used.
• Maintenance calendars are documented, and preparation is done for those that run overnight.
• Everything should be documented in a ticket, and ticket reviews are performed.

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.