Implementation Consultant

Zachary Piper Solutions Implementation Consultant

Zachary Piper Solutions is seeking an Implementation Consultant to join a government-focused engineering and technology firm that modernizes critical infrastructure and operational systems for federal agencies, located in St. Louis, MO for a fully on‑site role.

This role requires an active SECRET Clearance (strongly preferred) or the eligibility to obtain one.

• Serve as the primary point of contact for PLM users, providing Tier 1/Tier 2 support for Teamcenter, NX, Opcenter, Capital, and other tools.
• Perform initial triage, troubleshooting, and root‑cause categorization for all incoming help desk tickets (user issues, environment issues, software defects, configuration problems).
• Monitor and manage support channel (including help desk phone line and email queue—ensuring timely response and complete ticket ownership through resolution)
• Coordinate with end client end users, SMEs, and infrastructure teams to elevate issues appropriately and maintain clear, up-to-date documentation.
• Review system logs, identify environment‑related issues, and assist with diagnosing application functionality problems within secure/classified environments.
• Track all assigned issues from intake to closure, ensuring accurate communication, thorough follow‑up, and cross‑team collaboration.

• 2+ Years of Helpdesk/System Administration experience
• Teamcenter PLM experience (preferred) or other PLM knowledge (Windchill, Enovia, Arena PLM's, SAP, ARAS Innovator, Autodesk)
• Linux or Oracle experience strongly preferred
• CompTIA Security Plus Certification (strongly preferred, must be able to obtain before start date if otherwise).
• Active Secret Clearance

• Salary Range: $110,000 - $130,000 (depending on experience)
• Comprehensive Benefits:
  Medical, Dental, Vision, 401k Plan, PTO, Holidays, Sick Leave if required by law

This job opens for applications on 3/2. Applications for this job will be accepted for at least 30 days from the posting date.