IT Support Specialist

EFC International is looking for a hands‑on IT Support Specialist to provide first level technical support and keep our systems running smoothly across office and warehouse environments. If you enjoy solving problems, working directly with users, and taking ownership of issues from start to finish, this role is for you.

• Provide desktop and end user support in a Windows 11 and Microsoft 365 environment
• Troubleshoot hardware, software, and connectivity issues
• Support Dell laptops and desktops including hardware diagnostics and component replacement
• Provision devices using Microsoft Autopilot
• Maintain accurate ticket documentation and IT inventory records
• Support Zebra barcode printers and mobile RF devices in warehouse operations
• Collaborate with internal teams and external vendors to resolve issues quickly

• A Plus Certification
• 2 to 3 years of desktop or help desk experience
• Strong knowledge of Windows 11, Microsoft 365, and Active Directory
• Hands on hardware troubleshooting experience
• Basic networking knowledge including TCP IP
• Strong communication and customer service skills

• Fully onsite role
• Travel may be required
• Occasional schedule flexibility needed

At EFC International, you’ll be part of a collaborative team where your work directly impacts our success. We offer a positive and supportive work environment, opportunities to grow your skills, and the chance to be part of a company recognized for excellence in customer service and operations.