Desktop Support Technician

Location: St. Louis

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Skills:

1. Customer Service with ITSM knowledge
2. Deskside support experience and walk-in support experience
3. Operating System Troubleshooting:
Skilled in diagnosing and resolving issues on Windows 10, Windows 11, macOS and Apple devices (iOS, iPads).

Job Description /Responsibilities:
Operating System Troubleshooting:
Skilled in diagnosing and resolving issues on Windows 10, Windows 11, macOS and Apple devices (iOS, iPads).
Device Migration:

Experience with seamless transitions between Windows and Mac environments.
Software Deployment & Patch Management:
Proficient in managing OS image patching, software updates, and application deployments.
End-User Support:
Providing technical assistance for desktop client applications, ensuring optimal software performance.
Hardware Services:
Conducting installations, moves, additions, and changes (IMAC), as well as break/fix solutions for laptops and desktops.
Asset Lifecycle Management:
Handling procurement, disposal, and inventory tracking of IT hardware.
Mobile Device Management (MDM):
Managing devices through Intune and JAMF for enterprise-wide security and configuration.
IT Service Management (ITSM):
Expertise in incident and problem management, leveraging Nex Think for in-depth problem analysis
On-Site & Remote IT Support:
Delivering desk-side assistance, conference room technology support, and field services for remote sites

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.