Desktop Support Technician
Listed on 2026-03-03
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IT/Tech
Desktop Support, IT Support, HelpDesk/Support, Systems Administrator
Job Title:
Desktop Support Technician
Location:
Saint Louis, MO 63118 - Onsite
Top
Skills:
1. Customer Service with ITSM knowledge
2. Deskside support experience and walk-in support experience
3. Operating System Troubleshooting:
Skilled in diagnosing and resolving issues on Windows 10, Windows 11, macOS and Apple devices (iOS, iPads).
Job Description/Responsibilities:
Operating System Troubleshooting:
Skilled in diagnosing and resolving issues on Windows 10, Windows 11, macOS and Apple devices (iOS, iPads).
Device Migration:
Experience with seamless transitions between Windows and Mac environments.
Software Deployment & Patch Management:
Proficient in managing OS image patching, software updates, and application deployments.
End-User Support:
Providing technical assistance for desktop client applications, ensuring optimal software performance.
Hardware Services:
Conducting installations, moves, additions, and changes (IMAC), as well as break/fix solutions for laptops and desktops.
Asset Lifecycle Management:
Handling procurement, disposal, and inventory tracking of IT hardware.
Mobile Device Management (MDM):
Managing devices through Intune and JAMF for enterprise-wide security and configuration.
IT Service Management (ITSM):
Expertise in incident and problem management, leveraging Nex Think for in-depth problem analysis
On-Site & Remote IT Support:
Delivering desk-side assistance, conference room technology support, and field services for remote sites
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