Teamcenter Help Desk

Zachary Piper Solutions is currently seeking a Teamcenter Help Desk in St. Louis, MO.

• Serve as the primary point of contact for Siemens PLM users, providing Tier 1/Tier 2 support for Teamcenter, NX, Opcenter, Capital, and other Siemens Xcelerator tools.
• Perform initial triage, troubleshooting, and root‑cause categorization for all incoming help desk tickets (user issues, environment issues, software defects, configuration problems).
• Monitor and manage support channel (including help desk phone line and email queue—ensuring timely response and complete ticket ownership through resolution)
• Coordinate with end client end users, Siemens SMEs, and infrastructure teams to escape issues appropriately and maintain clear, up‑to‑date documentation.
• Review system logs, identify environment‑related issues, and assist with diagnosing application functionality problems within secure/classified environments.
• Track all assigned issues from intake to closure, ensuring accurate communication, thorough follow‑up, and cross‑team collaboration.

• Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field, or equivalent practical experience with PLM and enterprise information technologies; minimum of 5–8 years of relevant professional experience.
• Minimum of 3 years of experience deploying and maintaining Siemens Teamcenter or Xcelerator products, or at least 5 years of experience deploying and maintaining comparable PLM solutions (e.g., ENOVIA, Windchill, Aras Innovator, Agile).
• Strong knowledge of Teamcenter installation and deployment methodologies, including Teamcenter Environment Manager (TEM) and Deployment Center.
• Must have an active Security Plus
• Must have an active clearance

• $120,000 -$140,000
  * Depending on Experience
• Cigna Medical, dental, vision, Holidays, 401k, PTO and Sick leave as required by law

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