PLM Systems Support Engineer; Help Desk

Zachary Piper Solutions is seeking an experienced PLM Systems Support Engineer (Help Desk) to provide Tier 1/Tier 2 support across a suite of PLM tools—including Teamcenter, NX, Opcenter, Capital, and related Xcelerator‑based applications—within complex enterprise and secure environments. This role is responsible for triage, troubleshooting, environment diagnostics, system administration support, and end‑to‑end ownership of technical issues. The ideal candidate brings strong PLM expertise, deep technical troubleshooting ability, and experience supporting large‑scale enterprise deployments.

Responsibilities of the PLM Systems Support Engineer:

• Serve as the primary point of contact for end users, delivering Tier 1/Tier 2 support for Teamcenter, NX, Opcenter, Capital, and other PLM/Xcelerator toolsets.
• Perform intake, triage, troubleshooting, and root‑cause analysis for user issues, environment failures, software defects, and configuration problems.
• Monitor and manage support channels (help desk phone lines, email queues, ticketing systems) with timely responsiveness and full lifecycle ticket ownership.
• Coordinate with end users, subject‑matter experts, infrastructure teams, and other technical stakeholders to elevate and resolve issues efficiently.
• Review system logs, identify environment‑related issues, and support diagnostic efforts within secure or classified environments.
• Track assigned issues from intake through closure, ensuring clear communication, documentation accuracy, and strong cross‑team collaboration.
• Support installation, configuration, and administrative functions related to Teamcenter deployments, updates, environment setup, and ongoing operational maintenance.
• Assist with PLM/ERP/MES integrations and management of test and production environments across geographically distributed teams.
• Provide guidance on best practices for PLM usage, system access, configuration, and governance.

• Bachelor’s degree in Engineering, Computer Science, IT, or related field; 5–8 years of relevant professional experience
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• Minimum 3 years of direct experience deploying, administering, or supporting Teamcenter or Xcelerator‑based PLM tools;
  • Alternatively: at least 5 years supporting comparable PLM platforms such as ENOVIA, Windchill, Aras Innovator, or Agile.
• Strong knowledge of Teamcenter installation and deployment practices, including Teamcenter Environment Manager (TEM) and Deployment Center
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• Solid experience with Teamcenter administration, configuration, and operational support
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• Proven experience supporting PLM/ERP/MES implementations