Desktop Technician III

Desktop Technician III

Headquarters

Full Time

60,300. (Annually)

• Join a company committed to making a positive impact in the community
• Receive a competitive salary
• Enjoy comprehensive medical, prescription, dental, and vision coverage starting on your first day
• Earn 4 weeks of paid time off (PTO) each year
• Take advantage of 10 paid holidays annually — plus a floating holiday to celebrate your birthday
• Contribute to our company-sponsored 401(k) retirement plan
• Access supplemental benefits through Unum, including off-the-job accident, critical illness, whole life, and hospital indemnity insurance
• Participate in our wellness program, which includes free health screenings
• Use our Employee Assistance Program (EAP) for confidential support and resources
• Bi-State Development is an eligible employer for the Public Service Loan Forgiveness (PSLF) program
• Get exclusive gym discounts at Club Fitness, The Edge Fitness Clubs, and One Life Fitness at Ballpark Village
• Work out anytime at one of our nine onsite gyms, available 24/7
• Enjoy free Metro Link and Metro Bus access
• Save with discounted cell phone plans

Let us support your well-being and professional growth while making a difference!

The Desktop Technician III provides advanced technical support for desktop, laptop, mobile,and peripheral hardware and software systems across the transit agency. Thisrole serves as the primary escalation point for complex issues, leads specialized IT projects, and ensures high availability of computing resources supporting mission-critical operations such as dispatch, vehicle tracking, and communications. The position participates in a rotating on-call schedule toprovide after-hours support for urgent IT incidents.

• Serves as tier III support for complex hardware and software issues escalated from level I and level II technicians.
• Configures, installs, maintains, and troubleshoots desktops, laptops, tablets, smartphones, printers, and peripheral devices.
• Supports and maintains Microsoft Windows operating systems, Microsoft 365, agency-specific applications, and enterprise tools such as SCCM, Active Directory, and Service Now.
• Provides advanced support for remote access technologies, including VPN, mobile device management (MDM), and endpoint security software.
• Leads and coordinates IT deployment initiatives, including large-scale hardware refreshes, software upgrades, and office or facility relocations.
• Coordinates with vendors and third-party service providers for hardware repairs, warranty service, and escalated technical support.
• Documents incidents, procedures, and resolutions within the IT service management (ITSM) system and maintains accurate asset and inventory records.
• Collaborates with network and systems teams to diagnose and resolve issues involving servers, networks, and other infrastructure dependencies.
• Ensures compliance with agency security standards, data protection policies, and IT governance requirements.
• Provides on-site and remote technical support across multiple transit facilities, including depots, administrative offices, and control or operations centers.

• Expertise in Microsoft Windows (10/11), Microsoft 365 suite, and standard desktop applications.
• Strong working knowledge of Active Directory, domain name system (DNS), Dynamic Host Configuration Protocol (DHCP), Group Policy, and network troubleshooting.
• Strong problem-solving and organizational skills.
• Experience with IT asset management, imaging tools, and service desk platforms (e.g., Service Now, Connect Wise (PSA)).
• Excellent communication and interpersonal skills with a customer service orientation.
• Valid driver’s license: ability to travel between agency locations as needed.

60,300. (Annually)

Full Time

Headquarters

2 Year / Associate Degree
Computer science or related field; equivalent work experience will be considered.

5 years
Minimum of 5 years of related professional experience in a medium to large enterprise environment; experience in transportation or customer service preferred.

Bi-State Development is proud to be an Equal Opportunity Employer.

Bi-State Development is committed to ensuring all employees are compensated fairly. The salary range provided reflects our current expectations for this position. However, final base salary or offer may vary depending on several factors, including skills, qualifications, experience, business needs, and budgetary considerations.