User Experience; UX Researcher, Level III

Summary

User Experience (UX) Researcher, Level III

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting‑edge technology and take your career to the next level!

As one of the newest Chenega companies, Chenega Defense & Aerospace Solutions (CDAS) was developed with the purpose of providing expert Engineering and Technical Support Services to federal customers.

• Conduct UX research (to conduct heuristic evaluations) on websites, software applications, and mobile apps for the customer’s web enterprises to enhance the customer user experience.
• Design user‑centered test plans across the design cycle from concept phase to post‑release evaluations.
• Conduct web research studies (e.g., usability studies, creation of personas, and cognitive walkthroughs) to design user‑centered test plans across the design cycle from concept phase to post‑release evaluations.
• Incorporate quantitative and qualitative UX research methodologies to convey complex technical and business requirements.
• Conduct UX research through usability testing, interviews, card sorting, and other industry methodologies. Based on that research, provide data‑driven reports, in a variety of formats, to diverse audiences.
• Create and deliver UX educational and informational briefs.
• Conduct and incorporate UX research techniques, like observations, understandings, analysis, interviews, surveys, questionnaires, card sorts, usability tests, tree tests, and A/B testing to prove or disprove assumptions, find commonalities across our target audience members, and recognize their needs, goals, and mental models in the customer digital space, either live or remote.
• Communicate research findings via written reports and oral presentations.
• Apply web usability testing methods of web user research studies (e.g., usability studies, creation of user profiles or personas, participatory design, surveys, heuristic evaluations, and cognitive walkthroughs).
• Other duties as assigned.

• High school diploma or GED equivalent
• A bachelor’s degree is preferred
• Nielsen Norman Group UX certification is preferred
• 3+ years of experience implementing industry standards for user experience methodologies, designing technical resources, and web best practices is preferred
• 3+ years of experience in UX research or a related field is preferred
• 3+ years of experience in statistical analysis, qualitative analysis, and/or quantitative analysis is preferred
• 3+ years of experience with analytics tools is preferred Knowledge, Skills, And Abilities
  • Intermediate experience conducting interviews, user requirements analysis, task analysis, conceptual modeling, information architecture, usability testing, and UX research functions.
  • Intermediate experience leading participatory and iterative design activities, including observational studies, customer interviews, and communicating research findings, conceptual ideas, detailed design, and design rationale and goals, both verbally and visually.
  • Demonstrated experience applying product usability moderation and/or test method selection.
  • Demonstrated experience integrating consumer research into a business’s product design practice.
  • Demonstrated experience with product usability testing tools.
  • Demonstrated experience utilizing methodology concepts for analysis and brief findings to organizations as necessary.
  How you’ll grow

  At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry‑level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands‑on experience in the global, fast‑changing business world.
  
  From on‑the‑job learning experiences to formal…