Help Desk Technician
Job in
St. Louis, Saint Louis, St. Louis city, Missouri, 63105, USA
Listed on 2026-03-12
Listing for:
Judge Group, Inc.
Full Time
position Listed on 2026-03-12
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Location: St. Louis
Location: St. Louis, MO
Salary: $17.00 USD Hourly – $20.00 USD Hourly
Description: Help Desk Consultant (1-2 Years Experience)
Hours: 8:00 AM – 5:00 PM EST / CST
Location: Hybrid
OverviewOur client is seeking a motivated Help Desk Consultant with 1-2 years of IT support experience. This role serves as the first point of contact for end users, providing customer-focused technical assistance and resolving Tier 1 issues in a Microsoft-based environment. The ideal candidate is resourceful, eager to learn, and comfortable troubleshooting common IT problems while maintaining a positive user experience.
Key Responsibilities- Serve as the initial point of contact for help desk requests via phone, email, and ticketing system.
- Troubleshoot and resolve basic IT issues, including password resets, VPN access issues, software and hardware troubleshooting, and Microsoft 365 support.
- Document issues, resolutions, and customer interactions in the ticketing system.
- Escalate complex problems to higher-level support teams when appropriate.
- Maintain timely and professional communication with end users.
- Research and identify solutions using existing documentation, tools, and support resources.
- 1-2 years of help desk, technical support, or service desk experience.
- Strong customer service and communication skills.
- Ability to troubleshoot desktops, laptops, peripherals, and common software issues.
- Experience supporting Microsoft environments, including Microsoft 365 and Windows operating systems.
- Competency in resolving password issues, access problems, and VPN-related support requests.
- Ability to work independently, think critically, and quickly identify solutions.
- Experience with Azure Active Directory including user management and MFA support.
- Familiarity with Active Directory tools for managing accounts, group memberships, and basic administrative tasks.
- Experience with ticketing platforms such as Service Now, Zendesk, Fresh service, or similar systems.
- Basic understanding of networking fundamentals such as VPN, Wi-Fi connectivity, and IP addressing.
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