Field Service Technician

Description

Field Service Technician – Burroughs Inc.
We’re seeking motivated Service Technicians to join our nationwide team and support customers with their cash automation and transaction technology.

Burroughs is a leader in payment and transaction automation technology with over 135 years of experience serving financial institutions and retailers. Our nationwide service network, combined with remote managed services and hardware solutions, supports ATMs, teller cash recyclers, smart safes, kiosks, servers, and self-service devices across the U.S. and Puerto Rico.

• Install, maintain, and repair multi-vendor cash automation and self-service equipment.
• Diagnose and resolve technical issues quickly and effectively.
• Deliver an exceptional customer experience through clear communication and follow-through.
• Manage tools, parts, and inventory with accuracy and care.

• ATMs and Teller Cash Recyclers (TCRs)
• Smart Safes and Currency Counters
• Self-Service Kiosks
• Point-of-Sale and Retail Transaction Devices
• Servers and Networking Hardware
• Other OEM banking and retail automation equipment

• Technical aptitude or a strong interest in learning electro‑mechanical repair.
• Excellent customer service skills and a positive, solutions‑focused attitude.
• Integrity, reliability, and professionalism in every interaction.
• Strong organizational and communication skills.
• Ability to work independently as well as within a team.

• High School Diploma or GED (Associate’s Degree a plus).
• At least 21 years of age.
• Valid U.S. driver’s license with at least 2 years of driving history.
• Ability to lift/move up to 75 lbs.
• Previous experience with ATMs, cash automation, or multi‑vendor equipment is a plus.

• Competitive hourly pay $18–$33 based on experience.
• Full medical, dental, and vision coverage effective Day One.
• Paid vacation, holidays, and floating days.
• 401(k) retirement plan.
• Company vehicle and full tools provided for service work.

This role involves regular travel within your assigned local or regional territory to service customer sites. Most travel is same‑day within driving distance, with occasional overnight stays as needed. Work schedules vary with customer needs and may include evenings, weekends, overtime, or on‑call support.

Burroughs Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.