ServiceNow CSDM​/CMDB Business Analyst - Sustainability

Service Now CSDM/CMDB Business Analyst – Sustainability

Join us to apply for the Service Now CSDM/CMDB Business Analyst – Sustainability role at Launch Code.

Launch Code is recruiting for a CSDM/CMDB Business Analyst to work at one of our partner companies.

• Full-Time W2, Hourly
• Immediate opening
• Remote - Must be in the United States
• Pay $50.00 to $65.00 an hour + Benefits
• Minimum Experience:
  
  3 years

Disclaimer:
We are unable to provide work authorization or sponsorship for this role, now or in the future. Candidates requiring current or future sponsorship will not be considered.

We are seeking a highly motivated CSDM/CMDB Business Analyst to support our organization's digital transformation and commitment to environmental sustainability. The analyst will be the bridge between IT practices and our corporate sustainability strategy, using data-driven insights to recommend and implement eco-friendly technology solutions.

• Develop user stories, acceptance criteria, workflows, and operational documentation.
• Analyze processes and identify alignment gaps relative to CSDM standards.
• Validate development work and ensure it meets functional and architectural intent.
• Define methodology to analyze data quality trends and identify recurring quality or process breakdowns.
• For group standardization, 1–2 Business Analysts will partner with CMDB and Group Governance teams to align intake and data quality and will drive adoption readiness activities for group governance and service owner enablement.
• Develop and maintain documentation, playbooks, and guidance for operational teams and Service Owners and Support Staff.

• 3–5 years working with Service Now CSDM, CMDB, or ITSM processes.
• Demonstrated ability to translate business requirements into technical stories.
• Strong understanding of CSDM hierarchies, ownership models, and service life cycles.
• Experience writing clear documentation that supports both business and technical teams.
• Experience with Service Now group functionality and alignment with Service Offerings.
• Ability to work with cross-functional stakeholders and resolve conflicting priorities.
• Strong process documentation, workflow mapping, and facilitation skills.

Mid-Senior level

Full-time

Research, Analyst, and Information Technology

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