Client Services Support Technician

Overview

We are currently looking for a Client Services Support Technician
. We have 1 open position. Please apply and we can discuss!

Location: St. Louis, MO (Hybrid)

Type: Contract-to-Hire

Salary Upon Conversion: $22-25/hr

Sponsorship Available: No – Must be authorized to work in the U.S.

• 2–3 years of IT / Help Desk support experience
• Strong troubleshooting across hardware, software, and basic networking
• Experience with ticketing/ITSM tools and clear documentation practices
• Excellent communication and customer service skills
• Comfortable working in a hybrid onsite/remote environment

• Windows OS
• Active Directory user administration
• Desktop & laptop hardware troubleshooting (printers, peripherals, components)
• Basic networking: TCP/IP, DHCP/DNS, wired & wireless connectivity
• Remote support tools (Bomgar/Beyond Trust, RDP, Team Viewer)
• Ticketing/ITSM platforms (Service Now, Service Desk, or similar)
• Endpoint & mobile device management (Manage Engine, Air Watch or similar)
• VoIP phone systems and collaboration tools

• Provide first-line technical support via phone, email, and ticketing system
• Resolve Level 1 issues (password resets, account unlocks, email, basic application support)
• Accurately log, track, and document all support requests
• Escalate complex issues to Level 2 support as needed
• Support Active Directory user management and onboarding/offboarding
• Install, configure, and troubleshoot desktops, laptops, printers, and applications
• Assist with basic network connectivity, VPN, and remote access issues
• Meet or exceed SLA and performance expectations
• Participate in a rotating after-hours/on-call schedule as needed

CRB Workforce, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.