ITSM Administrator

Headquartered in St. Louis, Missouri with more than 1,200 employees and nearing $2B in revenue, Alberici is a diversified construction company that partners with leading organizations throughout North America to build their most challenging and important projects.

Since our founding in 1918, Alberici earned a reputation for executing with quality, safety and trust. Combined with our 100+ years of experience, we provide construction solutions to the automotive, commercial, civil, energy, food & beverage, healthcare, heavy industrial, industrial process, and water industries.

We build the critical structures that improve lives and strengthen communities.

Our mission is simple - and our approach to delivering on it is equally straightforward. We are as open and honest with our employees and partners as we are with our clients. We are here to work together to do the best work possible to bring this mission to life.

When it comes to our team, Alberici employees are built differently. We seek the best and brightest and are committed to investing in our people and providing the training and resources they need to learn, grow, and advance. Are you Built for the Challenge
?

• Working Safely
• Valuing Diversity
• Serving Humbly
• Executing with Integrity
• Solving Creatively
• Engaging Fully

• Profit-sharing plan, cash bonus programs and annual cost-of-living adjustments
• Generous salary increases and per diems for qualified out-of-town assignments
• Health, dental and vision insurance eligibility on day one
• Paid parental leave
• Continuing education reimbursement
• Personalized career development and training programs
• Minimum of 29 days of PTO (including holidays) for entry-level roles
• Fitness center for St. Louis office-based team members
• Gym membership reimbursement for project-based team members
• Corporate office cafeteria access
• Employee Resource Group (ERG) opportunities
• Philanthropy opportunities

The IT Service Management (ITSM) Administrator is responsible for the configuration, administration, and continuous improvement of the organization's ITSM platform and associated service management processes. This role ensures the ITSM tool effectively supports ITIL-aligned practices, delivers a positive user experience, and provides actionable insights.

The ITSM Administrator works closely with IT operations, service owners, and business stakeholders to optimize workflows, maintain data integrity, and drive service excellence across the enterprise.

• Administer and configure the ITSM platform.
• Manage users, roles, permissions, groups, and access controls.
• Configure and maintain forms, workflows, automations, notifications, SLAs, and business rules.
• Perform regular platform health checks, upgrades, and patching coordination.
• Support and enhance ITIL-aligned processes including:
  • Incident Management
  • Request Fulfillment
  • Change Management
  • Knowledge Management
  • Asset and Configuration Management (CMDB)
• Maintain data accuracy and integrity across the ITSM platform.
• Develop and maintain dashboards, reports, and KPIs.
• Create and maintain ITSM documentation, job aids, and knowledge articles.
• Enforce ITSM governance standards, naming conventions, and configuration controls.
• Identify opportunities for automation, standardization, and service optimization.
• Ensure processes are well-documented, standardized, measurable, and consistently followed.

• Strong understanding of ITIL practices and service management principles.
• Proficiency with ITAM/ITSM platforms.
• Ability to generate scripts and automate processes.
• Experience with CMDB design, integrations, and data normalization.
• Organizes and manages time, duties, and activities efficiently.
• Utilizes Microsoft Office-based applications and other software systems appropriate for this role.

Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). 3+ years of experience owning or leading ITSM processes. Hands-on experience with an enterprise ITSM platform (e.g., Service Now). Experience improving ITSM maturity in a mid-to-large enterprise environment.

ITIL 4 certification (Managing Professional or equivalent preferred).

Alberici Constructors, Inc., Alberici Constructors, LTD., Alberici Construcciones, BRC, CAS Constructors, Filanc, Flintco, Hillsdale Fabricators, and Kienlen Constructors

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.