Senior Network Engineer

Kforce has a client that is seeking a Senior Network Engineer in Saint Louis, MO.

Summary:

We are seeking an experienced Senior Network Engineer to join our Managed Service Provider (MSP) team. This role is responsible for the design, implementation, optimization, and support of Fortinet, Cisco Meraki, and Cisco-based network environments across a diverse client base. In addition to advanced technical responsibilities, this position plays a key operational role in managing ticket queues, prioritization, escalation workflows, and overall service delivery quality within the MSP’s ticketing system.

• Design, deploy, and support Fortinet firewalls, switches, and wireless solutions
• Design, deploy, and support Cisco Meraki MX, MS, and MR environments
• Support and troubleshoot traditional Cisco routing and switching
• Perform advanced network troubleshooting including VPNs, BGP, OSPF, VLANs, NAT, SD-WAN, and HA
• Lead network upgrades, migrations, and standardization initiatives
• Develop and maintain network design documentation and diagrams
• Serve as a senior escalation point for complex network incidents
• Actively monitor and manage ticket queues to ensure proper prioritization and SLA compliance
• Assist with ticket triage, assignment, escalation paths, and workflow optimization
• Ensure high-quality ticket documentation, resolution notes, and root cause analysis
• Identify recurring issues and drive problem management and long-term fixes
• Collaborate with service desk leadership to improve queue efficiency and response times
• Provide guidance and oversight on ticket hygiene and process adherence
• Serve as a technical escalation resource for Level 1-3 technicians
• Mentor and coach engineers on networking best practices and troubleshooting methods
• Assist in developing internal standards, SOPs, and runbooks
• Participate in on-call escalation rotations as required
• 7 years of experience in network engineering, preferably within an MSP environment
• Strong hands-on experience with Fortinet, Cisco Meraki, and Cisco routing and switching
• Experience working within ticketing systems and PSA/RMM platforms
• Experience with network monitoring and alerting platforms
• Prior experience assisting with service desk queue or MSP operations management
• Advanced understanding of firewall policies, VPNs, routing protocols, and network segmentation
• Strong documentation and communication skills
• Proven ability to manage priorities in a fast-paced, multi-client environment

• Fortinet NSE certifications or equivalent experience
• Cisco CCNA or CCNP certification or equivalent practical experience

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note:

Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce’s sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.