Network Service Manager

Role Purpose

At LSEG, we consider providing opportunities equally a priority; we strive to establish diverse teams that encourage coordinated working and sharing of ideas. At LSEG USA, you can be your best self. Our open and inclusive culture and collaborative communities connect colleagues from across the world, and a host of skill development programmes support our people's personal and professional growth.

• Provide governance and guidance to deliver world‑class network products and services in line with industry standards, internal process/procedures, and with an emphasis on risk‑based approaches.
• Participate and provide governance to all elements from the delivery of technologies to service improvements through lifecycle management, vendor coordination, and operational support, documenting the risk profile along the way.
• Define the Service Level Objectives (SLO) and Service Level Indicators (SLI) and demonstrate the state of network products and services through metrics and reporting to leadership.
• Act as the driver for continuous improvement of NPS products and services.
• Work closely with product managers of NPS to define SLI/SLI.
• Work closely with the service owner of the network products and services to ensure delivery to agreed SLO/CLI.
• Work closely with business partners and product managers to ensure business demands are supported on time with quality following proper prioritization calls.
• Own the service reports and service review meetings for network products and services, proactively track critical metrics, provide insight on improvement opportunities, and lead the Service Improvement Plan (SIP) systematically.
• Govern the process used by NPS, ensure the team complies with process, introduce industry‑standard methodologies, and continually improve those processes for a mature service delivery process.
• Join service owners in TRT and PIR with the target to drive systematic improvement on incidents and problems.
• Provide oversight to the network ITSM process and results to proactively prevent service disruptions through analysis of changes adhering to ITSM principles and process.
• Proactively track and maintain a service risk catalog with continual updates provided to leadership, highlighting the risk profile in business decisions.
• Track audit results and issues exposed in Ops Res and Tech Res discussions and provide inputs to product manager, product owner, service owner to resolve potential issues in a timely manner.
• Define and manage vendor operational performance indicators and hold vendors accountable through proper engagement and governance.
• Manage network vendor performance and drive improvement systematically when trends emerge.
• On top of the individual SM role, lead a team of SMs to provide consistent governance globally.

• 10+ years working in a global technology service‑based organization.
• Experience working in a global 24/7 network or infrastructure service operations.
• ITIL certification (ideally ITIL 4) with demonstrable application in a large 24x7 global organization.
• Passionate about leading continuous improvement and knowledgeable in continuous improvement methodologies.
• Demonstrated ability to influence and hold others accountable for service quality, including senior people in the organization and business partners.
• Strong leadership and excellent problem‑solving and analytical skills.
• Good communication and interpersonal skills.
• Project management expertise.
• Ability to work under stress and manage multiple priorities.

• Cisco Certified Network Professional (CCNP) or Cisco Certified Internetwork Expert (CCIE).
• Certified Information Systems Security Professional (CISSP).
• ITIL Foundation Certification.

This role is ideal for professionals passionate about technology leadership, network innovation, and delivering seamless connectivity in a dynamic environment. Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and…