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Senior AWS Connect Architect
Job in
St. Louis, Saint Louis, St. Louis city, Missouri, 63105, USA
Listed on 2026-01-12
Listing for:
The Giant Bullseye
Full Time
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
Systems Engineer, Cloud Computing
Job Description & How to Apply Below
Job Summary:
We are seeking a Senior AWS Connect Architect to lead the design and delivery of enterprise-grade contact center solutions. The ideal candidate has deep expertise in Amazon Connect, AWS cloud services, and telephony systems
, with a strong preference for healthcare industry experience
.
Key Responsibilities:
- Architect and deliver scalable, secure Amazon Connect solutions (IVR, routing, omnichannel)
- Integrate Amazon Connect with CRMs and healthcare systems
- Leverage AWS services (Lambda, Lex, Kinesis, Dynamo
DB, S3) to build intelligent workflows - Ensure solutions meet HIPAA and compliance standards
- Guide engineering teams, provide technical leadership, and define best practices
- Optimize performance, reliability, and security of contact center platforms
Required Skills:
- 10+ years in IT architecture, 4+ years in Amazon Connect or cloud contact centers
- Strong AWS expertise (Lambda, S3, Cloud Watch, API Gateway, IAM)
- Solid understanding of telephony, SIP, IVR, and contact center operations
- Proven ability to design secure, scalable cloud architectures
- Excellent communication and stakeholder leadership skills
Preferred:
- Healthcare industry experience (HIPAA, PHI handling)
- AWS Solutions Architect Professional certification
- Experience with AI/ML features, Infrastructure as Code (Cloud Formation/Terraform)
Position Requirements
10+ Years
work experience
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