Information Technology Support Analyst

This range is provided by Prestige Staffing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$50,000.00/yr - $65,000.00/yr

We are seeking a full-time IT Service Desk Analyst to join a team in St. Louis. This role provides first-contact technical support to attorneys and staff, managing a high volume of support requests, diagnosing and resolving issues related to Windows, Office 365, mobile devices, and applications. Operating at an elevated technical level, the analyst ensures timely resolution of technical problems, accurate documentation, and effective escalation to Tier 2 support when necessary.

• Working knowledge of Windows 10/11, Office 365, Teams, One Drive, and basic networking
• Familiarity with troubleshooting mobile devices and MFA (Intune, Authenticator, Duo)
• 1-3 years of IT support experience; legal or professional services environment preferred
• Industry certifications such as CompTIA A+, Network+, Microsoft 365 Fundamentals preferred
• Associate’s degree in IT or related field preferred
• Strong critical thinking, professionalism, and excellent communication skills in English

• Provide first-line technical support via phone, email, chat, and ticketing system for attorneys and staff
• Diagnose and resolve issues related to operating systems, software, networking, VPN, printing, and mobile devices
• Support legal-specific applications, including iManage, Big Hand, Intapp Time, and PDF tools
• Document troubleshooting steps and user interactions accurately in the ITSM platform
• Prioritize and resolve issues impacting legal deadlines, court filings, and client deliverables
• Escalate complex or hardware-related issues to Tier 2 support
• Assist with onboarding and basic workstation setup
  
  Collaborate with engineering, infrastructure, and security teams to resolve cross-platform issues
• Follow established incident, request, and escalation procedures
• Identify recurring issues and elevate patterns for further analysis
• Opportunity to join a dynamic support team
• Engaging work on IT service desk operations within a collaborative and inclusive environment
• Potential for growth and development in a professional services setting

Associate

Full-time

Information Technology and Analyst

Law Practice, Legal Services, IT Services, and IT Consulting

• Medical insurance
• Vision insurance
• 401(k)