L2 Dynatrace Consultant

· Experience in Dynatrace implementation, preferably in a service provider network, with strong UNIX/Windows knowledge.

· Strong scripting knowledge in Shell, Python, etc.

· Knowledge of Dynatrace agent deployment and configuration for Java, PHP, Node.js, and .NET applications.

· Configuring Collectors, Web agents, Host agents, and API plugins.

· Creating monitoring dashboards for IT and business teams.

· Understanding incident rules and alerts, and defining them for applications.

· Triage, diagnose, resolve, or escalate internal system alerts to maintain SLAs.

· Understanding measures, business transactions, custom sensors, CPU samples, etc.

· Experience in integrations with other tools.

· Experience in high availability configuration in complex environments.

· Experience with REST, web services interfaces, XML, JSON, etc.

· Experience working as part of a team implementing Dynatrace for large global customers.

· Quick learner of various tools and ability to integrate where possible.

· Good communication and interpersonal skills.

· Out-of-the-box thinker with technical Savvy.

· Adherence to quality standards, regulatory requirements, and company policies.

· Support for on-call escalations, incident, and problem management.

· Ability to independently resolve tickets, meeting SLA requirements for volume and time.

· Focus on positive customer experience and CSAT through first-call resolution, with minimal rejected or reopened cases.

· Engage in value-adding activities such as updating knowledge bases, training new staff, coaching analysts, and participating in hiring processes.

· Contribute to business proposals and service improvement plans.