Splunk Admin ITSI

• 8+ years' experience in SPLUNK core/ITSI implementation preferably in service provider network with strong UNIX/Windows knowledge.

• Should possess strong scripting knowledge in PERL, Shell/VB, Python etc.

• Should have experience in integrations with other tools
.

• Should have strong understanding of Splunk development, implementation, and administration
.

• Should have worked on various monitoring solutions (Storage, backup, server, Network, APM, etc.)

• Should have been part of the team in High Availability configuration in complex environments.

• Experience with REST and web services interfaces, XML, JSON
.

• Integration with monitoring tools like SCOM, CAUIM, Solarwind with Splunk ITSI.

• Experience in Splunk Dashboard development
. Plus

• Experience working as part of a team involved in the implementation of SPLUNK for big Global customers
.

• Should be a fast learner of various other tools and integrate where possible.

• Should possess good communication and interpersonal skills
.

• Out of the box thinker with technical savoir-faire
.

• To adhere to quality standards, regulatory requirements, and company policies
.

• To provide support for on-call escalations and manage incident and problem management.

• To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.

• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or reopened cases.

• Work on value-adding activities such as Knowledge base update and management, training freshers, coaching analysts, and conducting interviews or participation in hiring drives
.

• To participate or contribute to EN business in the creation of proposals to drive service improvement plans
.