Senior Business Analyst

Join to apply for the Senior Business Analyst role at Launch Code

• Position Type:
  Full-Time W2, Hourly
• Location:
  
  Remote - Must reside in United States
• Compensation: $65 - $80/hr + Launch Code Benefits
• Years of Experience
  
  Required:
  
  3 - 5 years
• Hiring Timeline:
  Immediate
• Company:
  The name of our partner organization will be disclosed during the interview process. This is not a direct role with Launch Code; it is a position through Launch Code, working with one of our partner companies.
• Disclaimer:
  We are unable to provide work sponsorship for this role. We are unable to consider candidates for this role who have a current or future work sponsorship need (this includes those holding extended OPT Visas).
• Position Summary:
  
  As a Senior Business Analyst you will be responsible for bridging the gap between business needs and technical solutions within the Service Now platform, focusing specifically on managing and maintaining the Configuration Management Database (CMDB) according to the Common Service Data Model (CSDM) best practices. This role ensures data integrity, supports IT Service Management (ITSM) processes, and helps align IT architecture with business goals.

• Ensure day-to-day accuracy and alignment of CSDM and CMDB records.
• Complete operational tickets for record creation, updates, corrections, and relationship alignment.
• Partner with Service Owners and support teams to answer questions, validate requests, and ensure governance compliance.
• Monitor SPA dashboards to identify and resolve data integrity issues proactively.
• Apply CSDM and CMDB methodology, naming standards, and governance rules to all work.
• Document repeatable processes, provide guidance to stakeholders, and contribute to continuous improvement initiatives.

• 3–5 years working with CSDM, CMDB, and ITSM processes.
• Strong understanding of CSDM structures, ownership models, and service relationships.
• Experience working with Service Now (Business Apps, App Services, Technical Services, Service Offerings, and groups).
• Skilled at interpreting business needs and applying them correctly within the CSDM framework.
• Proven ability to work independently, manage ticket queues, and prioritize tasks.
• Strong communication skills for partnering with Service Owners and support teams.
• Experience documenting processes, work instructions, and repeatable steps.
• Ability to identify and correct data quality issues through structured analysis.
• Comfortable facilitating discussions and supporting cross-functional teams.

Mid-Senior level

Full-time

Research, Analyst, and Information Technology

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