Technical Program Manager

Job description:

Successfully deliver major projects and complex assignments with broad scope and long‑term business implications. Our TPMs conceptualize, rationalize, and drive multiple simultaneous projects to deliver engineering work across the portfolio in our scrum execution model. You will contribute to the strategies and design choices to build comprehensive believable and achievable execution plans to deliver new features and capabilities for our customers.

You may drive the execution of a feature through the full stack or may drive a project which spans multiple teams and integrations, reporting meaningful status along the way.

• Well versed in multiple Agile workflow tools, specifically with JIRA
• Manages scrum team(s) that will build, operate and maintain software to meet business needs
• Obsessed with results, and effectively communicate the objectives and how success will be measured to the team members.
• Develop and drive metrics for team delivery through in-house and vendor (SaaS) based tools.
• Act as Scrum Master / SAFe agilist and drive all ceremonies
• Implement Scaled Agile Framework and / or other Agile methodologies
• Enjoys diving deep to understand platform capabilities and underlying technologies.
• Proven track record of data driven decision-making and applying continuous improvement methodologies across teams
• Can debate the delivery strategy with business teams, architects, engineers, and designers
• Can communicate to executives, peers, and staff with impact, eloquence, and authenticity
• Guide, mentor & coach the team(s) on Agile Scrum, SaFe and TDD principles
• Remove impediments with the right sense of urgency, or guide teams in doing so
• Build a trusting and safe environment for the team where problems are discussed without fear of blame, retribution, or being judged, with an emphasis on healing and problem solving
• Coordinate with cross functional teams within Client across locations to ensure project success
• Being keenly aware of what is being delivered by the team and why, and the big program picture
• Maintain, Radiate and Present project related information, & metrics for leadership review
• Coordinate initiatives for automation, defect metrics and overall quality initiatives
• Recommend strategic direction, continuous improvements, and policy changes.
• Advance operational and business concerns or issues relative to future business programs, projects, or enhancements that may affect consistent delivery of quality services.
• Lead Project/Program management activities around cost, schedule, quality etc.
• Own collection and reporting of platform metrics

• Bachelor's degree in computer science, ISM or a related field (Master's degree preferred).
• Knowledge of multiple software development concepts and Methodologies
• Detail-oriented, proactive, and able to function under pressure in an independent environment along with a high degree of initiative and self-motivation to drive results