Tier Two IT Helpdesk Support
Listed on 2025-12-02
-
IT/Tech
IT Support, HelpDesk/Support
POSITION SUMMARY
The Tier Two IT Helpdesk Support is responsible for providing advanced technical support to end users at Affinia Healthcare, assisting them with complex IT-related issues via phone, email, or in-person. This includes troubleshooting and resolving hardware, software, and network issues, managing user accounts and permissions, and providing expertise in specialized software or systems.
POSITION QUALIFICATION REQUIREMENTSEducation: Associate's degree in IT or related field, or equivalent experience.
Experience: Minimum of 3 years of experience in providing IT helpdesk support or related technical support roles in an IT environment.
SKILLS AND ABILITIES- Strong technical skills in troubleshooting and resolving complex hardware, software, and network issues.
- Excellent communication skills to effectively assist end users and document technical issues.
- Ability to work independently and proactively identify and resolve technical problems.
- In-depth knowledge of network protocols, operating systems, and specialized software or systems used at Affinia Healthcare.
Must possess a valid driver's license and automobile with insurance coverage as required by the State of Missouri.
LICENSE(S)/CERTIFICATION(S) REQUIRED- Network+
- A+
- Security+
- Provide second-level technical support to end users via phone, email, or in-person.
- Troubleshoot and resolve complex hardware, software, and network issues in a timely and efficient manner.
- Manage user accounts, permissions, and group policies.
- Provide expertise in specialized software or systems used at Affinia Healthcare.
- Document technical issues and resolutions in the helpdesk ticketing system.
- Collaborate with other IT teams to resolve issues or implement solutions.
- Other duties as assigned.
- Assist with IT projects or initiatives as assigned.
- Provide training or guidance to Tier One IT Helpdesk Support.
- Collaborate with vendors and 3rd parties to implement solutions.
SMOKING IS PROHIBITED IN THE WORK ENVIRONMENT.
ALL APPLICANTS MUST PROVIDE CONTACT INFORMATION FOR THREE REFERENCES.
EEO STATEMENTAN EQUAL OPPORTUNITY SERVICES PROVIDED ON A NON-DISCRIMINATORY BASIS.
Referrals increase your chances of interviewing at Affinia Healthcare by 2x.
Seniority level:
Mid-Senior level
Employment type:
Full-time
Job function:
Information Technology
Industries:
Hospitals and Health Care
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).