Business Analyst

Job Title and Location

Senior Recruiter @ Brooksource | Psychology, Communication

Business Systems Analyst

St. Louis, Missouri

12 Month Contract to Hire

Hybrid - Onsite 4 days a week

Brooksource is hiring a talented Salesforce Business Systems Analyst to join our Telecommunications client’s automation team. This role will support the Provisioning & Activation domain, ensuring customers are successfully set up and activated across Video, Data, and Phone services. The ideal candidate has strong business analysis experience, proficiency with JIRA and Visio/Lucid, and the ability to deliver clear, testable requirements in an Agile environment.

• Lead requirements gathering and documentation for Salesforce automation and integration projects
• Create detailed technical specifications, user stories, and acceptance criteria for development teams
• Develop process flows using BPMN format to document current and future state workflows
• Build data models and integration mapping documents for system-to-system connectivity
• Create Solutions Design Documents that bridge business expectations with technical implementation
• Navigate complex Salesforce configurations to document objects, fields, workflows, and data relationships
• Collaborate with business stakeholders to elicit requirements and translate them into actionable technical specifications
• Partner with offshore development and QA teams to ensure requirements are dev-ready and testable
• Support testing efforts by validating that delivered solutions meet documented requirements
• Adapt quickly to evolving project needs and pick up in-flight initiatives

• 5+ years of Business Systems Analyst experience
• 3-5+ years of hands-on Salesforce experience as a BSA or Business Analyst
• Proven track record working with complex Salesforce implementations
• Experience with Agile methodologies and sprint-based delivery
• Background in system integrations and automation requirements
• Strong understanding of Salesforce architecture: objects, fields, relationships, and data models
• Comfortable navigating Salesforce Setup, Object Manager, and configuration tools
• Experience with both Lightning and Classic UI
• Knowledge of Salesforce automation capabilities (workflows, process builders, flows)
• Understanding of API integrations and event-driven architecture
• Completed Salesforce Trailblazer administration courses (certification preferred but not required)
• Ability to create test data and document system configurations

• Requirements Documentation: User stories, acceptance criteria, functional and technical specifications
• Process Modeling: BPMN format for process flows and workflow documentation
• Data Modeling: Creating data models, spreadsheet mappings, and integration specifications
• Integration Documentation: Mapping rules, API specifications, and data transformation requirements
• Tools: Jira for requirements management, Microsoft Office suite, Confluence or similar documentation tools

Note:

This description preserves the core responsibilities and qualifications without extraneous or unrelated content.