Sr. CSDM​/CMDB Engineer - Foundational

Sr. CSDM/CMDB Engineer - Foundational

Launch Code is recruiting for a Sr. CSDM/CMDB Engineer to work at one of our partner companies.

• Full-Time W2, Hourly
• Immediate opening
• Remote - Must be in the United States
• Pay $100.00 to $125.00 an hour + Benefits
• Minimum Experience:
  
  5 years

Disclaimer: Please note that we are unable to provide work authorization or sponsorship for this role, now or in the future. Candidates requiring current or future sponsorship will not be considered.

We are seeking a senior-level technical expert responsible for designing, implementing, and maintaining an organization's Configuration Management Database (CMDB) and ensuring its alignment with the Common Service Data Model (CSDM) framework. This role is crucial for data integrity, governance, and leveraging configuration data to support key IT Service Management (ITSM) and IT Operations Management (ITOM) processes.

• Conduct targeted inquiries with application teams to assess CSDM alignment and identify opportunities to enable service mapping.
• Implement standardized taxonomies and enforce CSDM-aligned structures through collaboration with Service Owner teams.
• Enhance architecture documentation and define opportunities to streamline application of the data model.

• 5+ years implementing CSDM in enterprise-scale Service Now environments.
• Deep knowledge of CSDM 4.0+ and CMDB structures, lifecycle states, and dependency mapping.
• Experience driving alignment of ITSM practices to OOB standards.
• Proven ability to design large-scale automation for data integrity.
• Demonstrated engineering mindset with the ability to design efficient, scalable workflows by deeply understanding Service Now platform capabilities, CSDM architecture, and CMDB data relationships.
• Proficiency in process alignment, ensuring workflows, data models, and ownership structures are consistent across CSDM, CMDB, ITSM, and intake practices.
• Background in governance frameworks, intake redesign, or cross-team architecture alignment.
• Experience collaborating within multi-vendor programs and internal platform teams.
• Demonstrated proficiency in Service Mapping, including both tagged-based and discovery mapping approaches, supporting accurate alignment of application services and technical CIs within enterprise-scale environments.

Mid-Senior level

Full-time

Engineering and Information Technology