Program Manager

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Equifax is seeking a highly organized and detail-oriented Program Manager to coordinate and drive the successful execution of our core technology initiatives, specifically focusing on Equifax’s identity theft and protection platforms. This role serves as a critical bridge between Product, Technology, and Business stakeholders, ensuring clear communication, aligned roadmaps, and consistent program governance across internal teams and our USIS counterparts.

• Responsible for coordinating between Workforce Solutions and USIS business units to establish and maintain an appropriate governance framework.
• Schedule and lead recurring project meetings, driving action items and accountability.
• Maintain key program documentation, including the RACI matrix and other documentation of roles and responsibilities.
• Coordinate and manage timely escalations to senior leadership, ensuring risks and roadblocks are addressed.

• Develop high-quality presentation materials and status updates for senior leadership, providing an accurate and transparent view of program health, milestones, and challenges.
• Collaborate with various work streams to accurately reflect their activities and identify any emergent risks in leadership reports.

• Partner with Product leadership to develop a clear, achievable timeline of deliverables for new features built into the MyEquifax platform.
• Facilitate the gathering of comprehensive business requirements across diverse stakeholder groups.

• Support the onboarding process for new vendors and manage changes to existing vendor agreements.
• Work closely with our Operations teams to ensure Standard Operating Procedures (SOPs) and talk tracks are promptly updated for any changes to the product or its features.

• Collaborate with Technology teams to develop a clear timeline of deliverables for the development and deployment of MyEquifax features.
• Coordinate the creation of a joint roadmap across both EWS and USIS to ensure technical timelines are aligned and dependencies are clearly identified, tracked, and managed.

• Act as a central point of contact to manage and elevate issues across various technology teams and up to senior leadership, ensuring quick resolution to maintain project velocity.

• Focus on enabling revenue growth for the Employer Services organization through proactive identification, development and execution of cross-functional programs, internal and external communication and will leverage knowledge of the Employer Services strategic vision and understanding of our markets and customers to drive program initiatives.

• 5+ years experience in Program Management, Project Management, or Technical Product Management.
• Bachelors degree.

• Working knowledge of tools such as Jira and Aha!
• Project management certification (e.g. PMP, CAPM, etc.).
• Experience working on software development products is desired.
• Previously managed projects in the technology space.
• Exceptional skills in creating clear, concise executive-level presentation materials.
• Strong understanding of governance frameworks (e.g., RACI) and project lifecycle methodologies.
• Ability to translate high-level business goals into actionable project plans and technical requirements.
• Excellent cross-functional communication and stakeholder management skills, with experience coordinating technical and business teams simultaneously.
• Demonstrated ability to identify, track, and manage complex dependencies and technology escalations.

• Mid-Senior level

• Full-time

• Project Management and Information Technology

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