IT Service Management Sr. Analyst
Listed on 2026-01-12
-
IT/Tech
IT Business Analyst, IT Consultant, Systems Analyst, IT Project Manager
Responsibilities:
Immediate Contribution:
The candidate should be able to hit the ground running with minimal onboarding and training.
Service Now Proficiency:
Strong familiarity with Service Now, particularly in Incident, Problem, and Change Management, is essential. The candidate should be able to navigate and utilize Service Now effectively as the team exclusively manages processes using this platform.
Minimal Travel:
The role typically involves very little to no travel. Any travel required would beminimal and related to specific projects such as replatforming.
Stakeholder
Collaboration:
Act as a connection point between business stakeholders and technical teams, effectively translating business requirements into technical terms and vice versa. Collaborate closely with process owners and other stakeholders.
Independent Work:
Ability to work independently, proactively identifying and addressing needs without requiring extensive supervision.
Training and Documentation:
Develop training materials and documentation to help stakeholders understand and adopt ITSM processes. Provide coaching and support to correct behaviors and improve process adherence.
Qualifications:
Education:
Bachelor's degree in a relevant field of study.
Service Now
Experience:
In addition to ITIL experience, proficiency in Service Now is highly preferred due to the team's reliance on this platform for managing ITSM processes.
Top Three Must-Haves:
Service Now Expertise:
Deep understanding and hands-on experience with Service Now.
Independent and Proactive:
Ability to work independently and proactively with minimal supervision.
Strong Communication
Skills:
Excellent written and verbal communication skills to effectively collaborate with team members and stakeholders, including the ability to translate technical terms for business stakeholders and vice versa.
Additional
Skills:
Analytical Ability: 2-4 years of experience.
Critical Thinking: 2-4 years of experience.
Problem Solving Capability: 2-4 years of experience.
Service Now: 2-4 years of experience.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).