HR Generalist - HR

Overview

Want a meaningful career where you can make a difference? Edward Jones sounds perfect for you. Collaboration. Autonomy. Opportunity. Words our headquarters associates use when talking about working at Edward Jones. Words that describe what it's like being part of a firm where everyone is aligned toward a singular focus: serving the client. And everyone is working to make the firm better together - as they grow as individuals.

If these words resonate with you, we should talk.

Job Overview

Position

Schedule:

Full-Time

This job posting is anticipated to remain open for 30 days, from 27-Jan-2026. The posting may close early due to the volume of applicants.

Do you have HR Generalist experience and strong customer service skills? Do you enjoy working in a dynamic, fast-paced, service focused environment? If you answered yes to these questions, the HR Generalist role may be the right fit for you.

This role provides HR Service to all Edward Jones associates in both U.S. and Canada, and family members, as well as applicants, candidates, and third-party vendors. As a HR Generalist - HR Help, you will answer general HR questions and inquiries, in addition to complex questions or scenarios requiring HR explanation, guidance and/or consultation in gray areas where little or no guidance is available.

In addition, you will also be responsible for training new associates to the HR HELP Team.

• Respond to phone and written fundamental HR questions to ensure professional and efficient service delivery using our case management platform Service Now.
• Serve as first level HR support for associates regarding benefits, compensation, performance, and conduct management, hiring procedures, HR policy interpretation and promotion, separation, and transfer processes.
• Collaborate with other cross-functional HR teams to escalate associate inquiries when appropriate or guide associates to the correct team if inquiries fall outside of HR HELP's scope.
• Responsible for additional responsibilities while maintaining core service call and written case volume, measures and quality tied to accuracy, completeness, and EQ/experience.
• Utilize de-escalation techniques and offer support when responding to associates who are distressed by work-related matters, personal crisis, or other concerns.

Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account.

Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.

Hiring Minimum: $55000

Hiring Maximum: $90600

What Experience You'll Need

• Bachelor's degree in human resources related field or equivalent HR experience
• 3+ years of experience in a Human Resource related field, including :
• Strong organizational, sound judgement and problem-solving skill
• Ability to de-escalate callers or contacts using customer service techniques and clear explanation.
• Ability to work in a dynamic, fast paced, service focused environment

• A PHR or SPHR
• Experience as an HR Generalist, in addition to a background in customer service
• Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week effective June 1, 2026. Before June 1, 2026, candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to…