Human Resources Manager

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The Human Resources Manager is a client-facing position responsible for performing full-scope human resources services within the position’s level of responsibility. These services may include payroll, benefits administration, onboarding/offboarding, employee relations, compliance, client interactions, and other HR-related projects. The role demands a results‑oriented individual who thrives in a fast‑paced, rapidly growing environment.

• Manages and completes a variety of tasks and interacts with clients to appropriately address day-to-day HR operations as required by the scope of services within the client engagement.
• May take the lead in client functions and client transitions to ensure the integration and efficient operation of the HR function.
• Serves as the first point of contact for escalated or complex HR matters; problem‑solves and seeks support to address client-related matters.
• Performs work in and has an advanced level understanding of compliance with applicable federal and state employment regulations and laws, company policies, and HR Services standards.
• Oversees employee onboarding to ensure the proper completion of all new hire paperwork, conducts new hire orientation, reviews client policies and procedures with new hires.
• Oversees the offboarding process for separating employees in accordance with company, state, and federal regulations.
• Ensures all client processes and documentation are current and accurate.
• Processes client payrolls using third‑party payroll platforms:
  • Collects and reviews time, attendance, and leave information (applicable to the DC team only).
  • Maintains payroll‑related information and inputs into the payroll system (e.g., separations, tax exemptions, and misc. changes).
  • Previews payroll changes prior to transmitting payroll.
  • Prepares and submits retirement, FSA, and HSA remittances (as applicable) in applicable platforms.
  • Serves as the first point of contact for employee and client payroll‑related questions.
  • Ensures accuracy of all payroll‑related data (e.g., benefits, retirement, tax, etc.).
  • Completes application forms for state tax withholding identification numbers, unemployment insurance identification number(s), and workers’ compensation insurance; performs the steps necessary to register the Organization to do business in new states in which employees are hired; researches and resolves payroll‑related tax notices received; and closes out tax withholding accounts as appropriate (applicable to DC team members only).
  • Conducts quarterly and annual reviews of payroll information.
  • Handles complex payroll situations with payroll providers, state agencies, employees, and client contacts.
  • Has a proficient understanding of basic payroll laws and regulations.
• Administers benefits:
  • Processes new hire enrollments, terminations, and changes.
  • Ensures compliance with COBRA and HIPAA guidelines.
  • Manages leave administration under disability plans, state, and federal leave guidelines.
  • Reviews, processes, and resolves any issues regarding benefit invoice reconciliation.
  • Assists employees with benefits‑related questions and liaises between employees and the benefits broker/insurance carriers.
  • Manages annual benefit renewal activities.
  • Oversees the open enrollment timeline/schedule.
• Communicate with employees the steps and actions that need to be taken during the open enrollment period.
• Assist Engagement Manager with evaluating renewals (e.g., quotes, changes); communicate renewal to client (e.g., cost sharing, plan design); strategize with client on renewal decisions (e.g., going to market, plan design) (applicable to DC team members only).
• Provides support, guidance, and best practice information to clients on policies, procedures, compliance, employee relations, and other HR-related matters.
• Understands, interprets, and follows policies, procedures, and applicable employment laws that align with the workplace culture of the client.
• Provides on‑site support to clients as…