Spa Attendant

Spa Attendant

Join to apply for the Spa Attendant role at 21c Museum Hotel St. Louis.

21c Museum Hotels: bridging art and hospitality. A multi-venue contemporary art museum, boutique hotel, and chef-driven restaurant.

Reports to Spa Manager.

The Spa Concierge is the frontline voice and face of the Spa, delivering the highest level of personalized service while maintaining a positive, enthusiastic, helpful, and professional attitude with all guests and team members.

• Answers prospective guests’ questions and accepts reservations, exercising professional telephone etiquette when booking appointments, handling guests’ requests and questions.
• Checks in guests, answers questions, and handles guest requests in a calm, professional, and courteous manner.
• Communicates and describes the spa offerings and their benefits, comparing and contrasting the different services on the menu.
• Recommends and upsells services that fit the guests’ needs.
• Recommends retail products with knowledge of all product lines.
• Gives tours and describes the spa facility to all guests entering the facility.
• Provides beverage service to all guests.
• Gets to know all guests that enter the Spa.
• Complies with rules and regulations for the safe and effective operation of the facility.
• Maintains spa facility by performing housekeeping duties (picking up towels, cups, shower & bathroom area, vanity area, and surrounding areas) as requested.
• Upholds spa decor by maintaining the set-up and cleanliness of the area.
• Ensures guests’ services are started on time.
• Processes payments (cash, credit card, gift certificates, comps, room charge transactions).
• Maintains a clean, safe, stocked and well‑organized work area.
• Inventories and keeps products and supplies well‑stocked.
• Assists in all areas of the spa operation as directed by management.
• Assists with special projects as requested.
• Participates in scheduled meetings as requested.
• Receives various services that are offered on the spa menu and serves as a model for the training of new therapists when requested.
• Due to the nature of the hospitality industry, team members may be required to work varying schedules, weekends, and holidays.
• Maintains an understanding of the spa industry and spa philosophy (balance, relaxation, unity, and a healthy lifestyle).
• Understands that representing the Spa requires a healthy, fit appearance and a positive attitude.
• Other duties as assigned by supervisor or manager.

• Punctuality.
• Passion and desire for excellence.
• Proficient computer skills.
• General accounting skills (daily closing procedure).
• Ability to troubleshoot and problem‑solve.
• Attention to detail.
• Cooperative and friendly attitude.
• Ability to handle multiple tasks simultaneously.
• Efficiency in a fast‑paced environment.
• Familiarity with fax, copier, and email.
• Excellent reading, writing, and oral proficiency in English.
• Previous customer service experience required.
• Enthusiasm for the spa industry and 21c culture.
• Must pass a background check.

High school or equivalent education required.

• Must be able to stand or sit for up to 8 hours per day.
• Must be able to lift 15 lbs occasionally.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, hearing, and visual acuity.
• Must operate office equipment such as computers, printers, multi‑touch phones, filing cabinets, fax machines, photocopiers, and other office equipment.

All information will be kept confidential according to EEO guidelines. 21c Museum Hotels is an equal‑opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or any other legally protected characteristic. The EEO poster is available at EEO Poster.