Houseperson

Overview

The incumbent in this position is responsible for providing superior service to both the internal and external guest. The incumbent is also responsible for housekeeping functions on assigned shift to ensure the cleaning and upkeep of hotel rooms according to established standards.

• Provides superior guests service, positively effects interactions with guest and team members, and has the resiliency to deal with difficult guest in all types of business conditions and the ability to work harmoniously with coworkers.
• Performs all public area cleaning and upkeep according to established standards.
• Performs all back-of-the-house cleaning and upkeep according to established standards.
• Removes used laundry and trash from hotel rooms and attendant carts.
• Assists guests with questions or problems and additional items, ensuring guest satisfaction.
• Performs work in all areas of cleaning according to accepted standards and techniques, proper and safe use of machines and chemicals, and guest services standards.
• Reports hotel room/public area facility problems related to structure, equipment, and plumbing to supervisor.
• Ensures that attendant carts and housekeeping storerooms are supplied with all hard and soft goods in compliance with departmental standards and policy.
• Maintains proper documentation of all duties accomplished during a working shift, as directed.
• Greets all guests throughout shift with proper salutation and pleasant expression.
• Performs all duties in a quiet and orderly manner.
• Keeps the assigned floor clean and free of trash and linens at all times.
• Reports room and hall deficiencies to Supervisor on duty. Follows up on completion.
• Transports laundry to and from the Laundry Facility at Four Seasons Hotel.
• Provides accurate information of property along with property events and promotions.

• This position operates in a working environment that is subject to varying noise levels, the severity of which depends upon work volume.
• Ability to lift and move up to 50 pounds frequently during shift.
• Ability to communicate effectively with guests as well as all levels of team members.
• Ability to clean rooms and replenish soft and hard supplies.
• Ability to effectively and efficiently move from floor to floor as needed.
• Demonstrates knowledge of housekeeping practices and procedures.
• Ability to communicate in English and understands directions.
• Ability to be physically mobile, and stand/walk for 8 to 12-hour shifts.
• Excellent guest service and communication skills.
• Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibrations, crowds and air quality.
• Must present a professional appearance and demeanor at all times.
• Regular and punctual attendance is required.

• These skills and abilities are typically acquired through one year of progressive experience in hotel housekeeping.