Housekeeping Supervisor

Overview

Company

Description:

21c Museum Hotels — If you love saying YES and engaging with the community by leading with ART, we are a pioneering bridge between art and hospitality. We operate a multi-venue contemporary art museum, boutique hotel and chef driven restaurant. Availability on weekends and holidays is required.

Job Description:

Supervises:
Room Attendants, Turndown Attendants, Housepersons/Lobby Attendants.

Reports To:

Executive Housekeeper or Housekeeping Manager. General

Purpose:

The Housekeeping Supervisor ensures that the daily duties of the staff are completed to the highest standards of cleanliness and guest comfort.

Supervises:
Room Attendants, Turndown Attendants, Housepersons/Lobby Attendants. This position supports the team to maintain high standards of cleanliness and guest satisfaction.

• Promotes a safe environment and quality service to achieve maximum guest satisfaction, protection of assets, using minimal expenses to maximize profits.
• Supervises the housekeeping staff via providing open communication, training, coaching and counseling and provide performance feedback to ensure maximum efficiency.
• Supervises and inspects the cleaning of the guest rooms, turndown service, public areas and back of the house.
• Ensures compliance with accident/loss prevention programs, SOPs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Issues assignments to staff.
• Issues supplies/goods to staff at beginning of shift.
• Helps Executive Housekeeper control inventory and ensure proper supplies are available while watching expenses.
• Responds to guest requests, concerns and problems to ensure guest satisfaction, and collaborates with Front Desk and Engineering staff as necessary.
• Logs items into the Lost and Found (Go Concierge) to maintain controls and ensure guest satisfaction.
• Implements emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.
• Assists the evening staff in the performance of duties including cleaning of lobby, turndown service, and maintenance of the outside area of the hotel.
• Monitors and maintains inventory of linens, cleaning supplies, and minibar items.
• Assists Executive Housekeeper with maintaining the department checkbook.
• Must be able to open, close, or work any shift during special events.
• Professionally and efficiently uses 2-way radio to communicate with housekeeping staff and other departments across property.
• Other duties as assigned by your supervisor or manager.

• High school education or equivalent experience

• One to two years in a related position with this company or other similar.

• Must be able to bend down and get on and off floor numerous times per day.

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: http://www
1.eeoc.gov/employers/poster.cfm