Banquet Captain

Benefits

• Competitive salary
• Employee discounts
• Free food & snacks
• Opportunity for advancement
• Training & development
• Wellness resources

• Assist in the setup, execution, and breakdown of banquet events.
• Serve as the on-the-floor point of contact for banquet staff during events.
• Ensure all event spaces are prepared according to Banquet Event Orders (BEOs).
• Provide clear direction and support to servers, bartenders, and setup crew.
• Monitor event timelines and communicate any delays or changes to relevant staff.
• Greet and interact with guests in a courteous, professional manner.
• Ensure high standards of cleanliness and presentation throughout the event.
• Support with A/V setup as needed (microphones, projectors, etc.).
• Handle minor guest issues with a service-first attitude; elevate as needed to the Banquet & Event Manager.
• Coordinate end-of-event duties such as clearing, resetting, and basic reporting.

• High school diploma or equivalent required.
• Hospitality coursework or certifications a plus.

• TIPS Certification preferred (or willingness to obtain).
• CPR & First Aid helpful, but not required.

• Friendly, professional demeanor with strong communication skills.
• Team leadership and delegation abilities.
• Detail-oriented and organized under pressure.
• Basic familiarity with A/V equipment (training provided).
• Ability to read and follow BEOs and event timelines.
• Tech-savvy enough to use tools like Google Docs and Sheets.

• 1+ year experience in banquets, catering, or restaurant service required.
• Prior lead server or team lead experience preferred.

• Lead banquet service staff on the floor during events.
• Assist with training new team members.
• Provide feedback to Banquet Manager on staff performance and guest feedback.

• Must be able to lift/carry up to 25 lbs. frequently and up to 50 lbs. occasionally.
• Long periods of standing and walking.
• Ability to bend, kneel, reach, and perform physical tasks during event setup and breakdown.
• Clear vision and hearing for communication and service execution.

• Fast-paced, guest-facing environment.
• Indoor and outdoor event settings.
• Flexible availability required, including evenings, weekends, and holidays.