Front Desk Agent Saint Louis, MO

Front Desk Agent job at Moonrise Hotel. Saint Louis, MO.

• Attend to guests’ needs, included, but not limited to, registration, checkout and cashiering.
• $16 to $17 per hour

• Take every opportunity to amaze the guests
• Smile, have eye contact and greet guests immediately
• Maintain a well‑groomed, professional appearance at all times
• Actively solicit feedback from guests
• Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information.
• Accept payment for guests’ accounts both at the time of registration and ntain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests
• Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested
• Promptly respond to and resolve guest complaints
• Answer telephone promptly and properly being polite, courteous, and friendly
• Be friendly, thorough, accurate and efficient in taking reservations and performing Check‑ins & Check‑outs
• (If applicable) Operate or assist with shuttle or transportation. Service in a timely and courteous manner
• (If applicable)
• Assist guests with luggage upon their arrival to and departure from the hotel
• Use guest names
• Be knowledgeable and helpful about the local area, the hotel and hotel services
• Handle messages, wake‑up calls, mail, and faxes properly
• Assist guests’ with laundry/dry cleaning needs
• Know of incoming VIPs
• Follow all applicable Moonrise Standard Operating Procedures

• Demonstrate proper selling techniques during the reservation and walk‑in process
• Aggressively seek and react to opportunities to sell rooms, including re‑rents, and last rooms available
• Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services
• Increase revenues by offering customers upgraded rooms and promoting hotel amenities and outlets
• Ensure all customers establish credit upon check‑in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures
• Verifies all information on reservations check‑in: name, address, method of payment, etc.
• Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers
• Identifies and records special billing instructions and notifies accounting
• Completes shift closing accurately by getting appropriate approval signatures and authorization codes
• Adheres to hotel policies regarding the use of cash bank
• Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
• Report potential sales contacts to the sales department
• Properly handle and account for keys
• Be knowledgeable of policies regarding emergency procedures and security concerns
• Ensure protection of guests room numbers
• Book reservations for those guests who approach the Front Desk
• Be an enthusiastic, helpful and positive member of the team
• Be professional, responsible and mature in conduct and behavior
• Be understanding of, encouraging to and friendly with all co‑workers
• Be self‑motivated and use time wisely
• Maintain open line of communications with each department
• Communicate pertinent information
• Respond positively to new ideas
• Openly accept critical/developmental feedback
• Report to work on time
• Give adequate notice if going to miss work
• Be available to work a flexible schedule to include weekends and holidays, working Weekends (Friday, Saturday and Sunday) and Holidays are required
• Maintain effective communication through the use of meetings, log books and bulletins
• Be available to help other departments in emergency situations
• Perform other assignments as directed by the Assistant General Manager
• Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook
• Perform other job duties as needed

• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with…