Supervisor Front Desk

Supervisor Front Desk (Magnolia Hotels)

Location:

St. Louis, MO. Salary: $57,000.00‑$71,000.00

This position will provide exceptional service to both internal and external guests at all times. The Supervisor Front Desk will lead the front desk team in guest service, training, scheduling, and performance management, ensuring smooth day‑to‑day operations and creating a memorable first impression for all guests.

• Demonstrate the ability to effectively interact, coordinate, and communicate through daily pre‑shift meetings with all team members of high guest impact areas (i.e., reservations, guest services, housekeeping, etc.) to ensure a smooth arrival through departure experience for all guests.

• Be an expert and demonstrate knowledge of all hotel features/services, hours of operations, room types, room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status, and scheduled in‑house group activities to anticipate and respond to guest inquiries promptly and accurately.

• Champion, promote, and successfully track departmental and organizational initiatives (e.g., upsell programs, Coral Tree Delivers Program, etc.).

• Ensure front desk agents properly complete required checklist items at the end of each shift.

• Maintain and successfully execute departmental and hotel policies (e.g., relocation procedures, safe deposit box procedures, auditing accuracy of cards with proper signatures, key control procedures, accurate billing, cashiering, safety, lost/found policy, etc.).

• Instil a calm, organized approach when interacting in stressful situations.

• Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow‑up to ensure 100% guest satisfaction.

• Ensure that sufficient staffing is present to meet the daily business demands.

• Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent hotel data.

• Foster and maintain strong, positive relationships with team members across all departments through communication and regular face‑to‑face interaction.

• Assist management to recruit, hire, train, and successfully support and manage the talent of all new and existing team members.

High school diploma or a GED or two to three years of related experience and/or training, or an equivalent combination of education and experience. Minimum of one year supervisory experience in a high volume setting preferred. Previous hospitality experience in a Four Diamond quality organization preferred. Previous experience with Windows, Office, and property management systems highly desirable. Must be able to understand, speak, read, and write in basic English.

Ability to effectively communicate and provide directions in a clear, concise, and professional manner in both verbal and written form. Demonstrate ability to compute basic arithmetic. Must be available to work varied shifts and flexible schedules.

Mid‑Senior level

Full‑time

Management and Manufacturing

Hospitality